Job Description

If you like change, change to us

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

Your Role:

• As a Junior position in the global team, you will support the availability of IT systems and services for an international company with more than 65 locations worldwide including multiple cloud-based and physical data centers.
• You provide 1st and 2nd Level support solving current network security related incidents, service requests, changes and problems.
• You will pro-actively monitor and improve IT network security systems to provide optimal performance.
• Perform regular system health-checks including but not limited to:
  • Review and resolution of network alerts generated via NORMA Group monitoring systems.
  • Ensuring system recoverability by actively monitoring and maintaining regular fail-over testing processes.
  • Proactive resolution of network and network security related incidents and alerts.
• Regularly prepare, implement and review firewall policy rule changes.
• Handle configuration, maintenance and monitoring of active LAN, NAC (802.1x), global-WAN, switches, routers, load balancers, reverse-web-proxy, firewalls, SD-WAN, wireless infrastructure and other network equipment from a variety of manufacturers: Check Point, VMWare, Velocloud, HP/Aruba, Cisco, Citrix, Netscaler, Microsoft Azure.
• Actively participate in projects related to new implementations, architecture changes, upgrades, optimisation and migrations of business acquisitions.
• Implement and maintain documentation for networks and systems, SOPs (Standard Operating Procedures), licenses, etc. including using diagramming tools such as MS Visio.

Requirements:

• Education / Experience: Degree in computer science or 1-year experience working in IT, ideally as Network Analyst or Administrator or an IT role where general network administration was over 50% of duties
• Licences / Certifications: Holding or working towards Industry recognized certifications such as: CCNA or Network+
• You have a good understanding of technologies such as: SD-WAN, MPLS, VPN, Encryption, Cloud-based Software Defined Networking, Network-based Security: IDS-IPS, Network Access Control, and 802.11ac-ax (WiFi5 and 6) Wireless Infrastructure.
• You have strong communication skills (including fluent English) working with and coordinating actions with third-parties/ external consultants
• You are a team player and you like to work in an international environment

At NORMA Group, we believe that diverse perspectives drive innovation. We welcome individuals with a wide range of skills and experiences to develop solutions that make a global impact. As a proud equal opportunity employer, we are committed to fostering a workplace where everyone feels respected, empowered, and heard.

Contact for this position: Alma Reyna Chaparro

NORMA Group Human Resources
Ave. Eje Vial Juan Gabriel 1850
Cd. Juarez, Chih., Mexico