Job Description

HSI is a leading provider of cloud-based environmental, health, and safety (EHS) compliance and workforce development solutions. We help organisations build safer, smarter workplaces through innovative safety training and HR compliance tools.

We’re looking for a Junior Network Administrator to be the first IT team member based in Europe, supporting our growing teams across the UK and Ireland. This is a highly visible, frontline role where you’ll work closely with employees day-to-day while collaborating with our established US-based IT team.

This is an excellent opportunity for someone early in their IT career who combines strong technical fundamentals with a customer-first mindset and is eager to grow in a collaborative, international environment.

What you’ll be doing

• Act as the first point of contact for IT support across the UK and Ireland, delivering a high-quality, responsive user experience
• Provide Tier 1 support for hardware, software, and network-related issues via Jira Service Management
• Troubleshoot and resolve issues across desktops, laptops, and mobile devices
• Set up and onboard new employees, including device imaging, configuration, and deployment
• Manage user accounts and access in Active Directory and Microsoft 365 (user provisioning, password resets, mailbox setup)
• Monitor system performance and escalate trends or recurring issues to senior IT team members
• Maintain clear and accurate IT documentation, including knowledge base articles and asset tracking
• Support adherence to internal IT security and compliance standards
• Partner closely with the US IT team to ensure consistent global support coverage

Working arrangements

• Hybrid role based in our London office ( 2–3 days per week onsite)
• Standard working hours aligned to the UK ( 8:00am – 5:00pm)
• Opportunity to collaborate with and support colleagues across both the UK/Ireland and US East Coast teams, providing valuable exposure to a global IT environment

Requirements

• ~1+ year of experience in an IT support, service desk, or helpdesk role in an employee-facing environment
• Strong foundational IT knowledge (operating systems, basic networking, end-user support)
• Demonstrated customer service mindset with excellent communication and problem-solving skills
• Hands-on experience with:
• Windows 10/11 and Microsoft Office 365
• Active Directory and Microsoft 365 administration
• Ticketing systems (preferably Jira or Jira Service Management)
• Basic understanding of networking concepts (IP addressing, DNS, DHCP)
• Comfortable working independently while collaborating with a distributed, global team
• Strong organisational skills and attention to detail

Nice to have:

• CompTIA A+, Network+, or similar certifications
• Experience contributing to IT documentation or knowledge bases

Benefits

• Gain exposure to a global IT environment and modern SaaS infrastructure

• Opportunity to grow your technical skills and progress your IT career
• Supportive, collaborative team culture