Job Description

ECS Everforth is seeking a detail-oriented and analytical Junior Management Consultant to support the NHLBI through operational coordination, workforce operations analysis, calendaring management, and discrepancy resolution activities.

This role supports NHLBI’s transition from a traditional FTE-centric support model to a centralized Shared Services operational framework aligned with federal modernization and operational efficiency initiatives. The selected candidate will support enterprise operational workflows through scheduling coordination, workforce operations support, metrics analysis, customer engagement, and process improvement initiatives supporting NHLBI leadership and administrative operations.

The ideal candidate is highly organized, customer-service oriented, analytical, and capable of exercising independent judgment in a fast-paced federal environment requiring coordination across multiple stakeholders, systems, and operational priorities.

All work performed is advisory and operational support in nature and does not include inherently governmental functions.

Core Functional Areas

Workforce Operations & Timekeeping Analysis

• Coordinate workforce operations activities related to employee timekeeping, leave administration, telework tracking, and attendance management.
• Review and validate time and attendance data for accuracy, completeness, and policy compliance.
• Conduct analysis of timekeeping discrepancies, payroll inconsistencies, and leave balance variances.
• Research operational issues, identify root causes, and coordinate resolution activities with stakeholders and government points of contact.
• Monitor recurring operational issues and recommend process improvements to reduce discrepancies and improve service delivery.
• Support audit readiness and records management activities associated with workforce operations.

Calendaring & Operational Coordination

• Manage and coordinate moderate to high-complexity calendars for NHLBI leadership and staff.
• Analyze scheduling conflicts and recommend prioritization strategies to optimize executive and operational workflows.
• Coordinate meetings involving multiple stakeholders, organizational units, and external participants.
• Facilitate scheduling logistics including virtual meeting platforms, room coordination, agendas, and meeting materials.
• Conduct recurring calendar reviews to identify operational efficiencies and improve meeting cadence and scheduling alignment.
• Support ad hoc scheduling activities involving complex coordination requirements and competing priorities.

Shared Services Operations Support

• Support operational delivery of centralized Shared Services functions within NHLBI.
• Assist with workflow standardization, intake coordination, process documentation, and service optimization initiatives.
• Participate in operational assessments and continuous process improvement activities.
• Support development and maintenance of standard operating procedures (SOPs), workflow documentation, and operational guidance materials.
• Coordinate service requests, escalation tracking, and operational follow-up activities.

Metrics, Reporting & Analysis

• Prepare operational reports, metrics summaries, dashboards, and trend analyses.
• Monitor service-level agreement (SLA) performance metrics and identify areas for operational improvement.
• Analyze calendaring, workforce operations, and discrepancy resolution trends to support management decision-making.
• Support customer satisfaction analysis and reporting initiatives.
• Maintain tracking systems, operational logs, and reporting repositories.

Stakeholder Engagement & Customer Service

• Provide professional operational support to scientific, administrative, and leadership staff across NHLBI.
• Communicate operational guidance, service updates, timelines, and issue resolution status clearly and professionally.
• Coordinate with leadership staff, administrative personnel, and customers to resolve operational issues and maintain continuity of services.
• Support cross-functional collaboration across Shared Services operational areas.

Qualifications

• Education

  • Bachelor’s degree in Business Administration, Public Administration, Management, Communications, or related discipline.
  • Equivalent professional experience may be considered in lieu of degree requirements.

  Experience

  • 2-5 years of professional experience supporting operational coordination, workforce operations, scheduling management, administrative analysis, or business operations support.
  • Experience supporting multiple stakeholders in a fast-paced professional or federal environment preferred.

  Required Skills

  • Strong analytical, organizational, and problem-solving skills.
  • Ability to exercise independent judgment and manage competing operational priorities.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent written and verbal communication skills.
  • Ability to build and maintain professional client relationships at all organizational levels.
  • Ability to work collaboratively in a dynamic and team-oriented environment.

  Technical Skills

  Proficiency with:

  • Microsoft Office Suite
    • Outlook
    • Excel
    • Word
    • PowerPoint
  • SharePoint
  • Scheduling and workflow management tools
  • Reporting and data tracking systems

Salary Range: $60,000-70,000

General Description of Benefits