Job Description

Position Hours: Mon- Fri 8:00am - 3:30pm

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

We are hiring for a Junior L1 On-site IT Technician (1st Shift) to provide on-site technical support and assistance to our employees, warehouses, and remote staff.

As the technician, you will be responsible for maintaining our fleet of Apple devices, including Mac Mini, MacBook Pros, and iPads across our organization. You will also provide break/fix support for our fulfillment warehouses, Google Workspace administration, and offer support to our helpdesk team.

In this role you will...

• Reset the state of Carol Stream’s operational team’s tech devices from 3rd shift and prepare for 1st shift
• Maintain and respond to Jira IT support tickets from the organization as Tier 1 support. This involves both on-site support in Carol Stream and remote support for other locations and users. Support will comprise of:
• Administer and manage Google Workspace accounts, including email, calendar, and drive.
• Basic vendor management related to support needs, such as scheduling call-outs and procurement
• Assistance with employee onboarding and offboarding
• Provide training to employees on how to effectively use our IT systems and tools.
• Stay up-to-date with the latest IT trends and technologies and recommend improvements to our IT infrastructure

What you'll bring to the team (Required Skills):

• 1-2 years of experience in an IT support role.
• Experience managing and supporting corporate hardware devices such as laptops, tablets and workstations
• Familiarity with corporate email and identity management
• Strong troubleshooting and IT problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• On-site role in Carol Stream, IL

Nice to Have:

• IT support roles in warehousing environments or logistics companies
• Experience managing and supporting Apple devices such as Mac Mini, MacBook Pros, and iPads.
• Familiarity with Google Workspace administration.
• Spanish language fluency

Why join Shipfusion?

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

Compensation Range

$50,000—$60,000 USD