Job Description

At HTG, we are always looking for great talent. Come join our TEAM. We believe in teamwork, innovation, professionalism, and long-term decision-making. We recognize the need to be flexible, entrepreneurial, and aggressive—both as individuals and as a company. We encourage creativity, flexibility, and innovative approaches to our work. We always do what is fair, right, and ethical.

Housing Trust Group (HTG) is an award-winning full-service developer of multifamily residential communities whose real estate transactions exceed $4 billion in commercial, land, and residential developments across Florida and the Southeastern U.S., including Texas, Illinois, and Arizona. HTG develops, builds, and manages a diverse portfolio of affordable housing, workforce housing, market-rate housing, mixed-income and mixed-use developments.

Housing Trust Group offers competitive pay scales and full benefits packages, including Health, Dental, Vision, Life Insurance, and 401(k) plans. Housing Trust Group is an equal opportunity employer.

We are seeking an IT Systems Administrator to contribute to our ongoing expansion. Key responsibilities encompass addressing IT Helpdesk requests, administering our M365 environment, performing hardware and software upgrades, resolving system errors, and supporting the deployment of new IT technologies.

Experience with AI administration experience is required, including system maintenance and support. The ideal candidate can manage both corporate office needs and remote assistance for off-site locations.

Some travel may be required to visit off-site field offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Skilled with M365, SharePoint, remote management and monitoring tools

• Handle IT Helpdesk requests and resolve user issues

• Training new users on hardware (laptops, docking stations, desk phones, headsets, screens)

• Monitor LAN/WAN and Wi-Fi to ensure connectivity

• Support and management of hardware/software deployments

• Administration of AI applications (Claude, CoPilot)

• Administration of email security tools and cybersecurity training

• Management of user access and permissions across platforms (M365, etc.)

EDUCATION (OR EQUIVALENT EXPERIENCE)

• High school diploma or equivalent required; bachelor’s in information systems or related field preferred.

• 2-3 years of IT support experience with strong analytical and problem-solving abilities

• Strong written and verbal communication skills and ability to deliver excellent service to internal and external customers.

SKILLS/KNOWLEDGE/ABILITIES REQUIRED

• Skilled with M365, SharePoint, remote management tools, and Ubiquiti network devices
• Up-to-date knowledge of new systems, information, software, hardware, and upgrades
• Excellent written and verbal communication skills
• Self-motivated and works well both independently and as part of a team; able to learn effectively and meet deadlines
• Ability to work collaboratively in a team environment with a strong focus on customer service and solutions; must have a can-do attitude and proven follow-through skills.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.