Job Description

We are Thinkers That Do!

Delivering innovative solutions to our clients requires the best people. At WD, architects, engineers, designers, and strategists work together to impact national and global brands. With over 400 talented associates worldwide, WD is licensed in all 50 states and Canada. We provide an environment where associates gain experience, train and mentor with the best, and build a successful career!

As a Jr. IT Support Technician, you'll be providing support to internal end-users on a variety of IT issues. Our IT Help Desk is based in our Mumbai office, providing support for our Associates located in a variety of locations across India and working on-site in Mumbai. If you like helping people as much as helping to fix machines, this could be the right place for you!

In this role, you will:

• Identify, research and resolve technical problems for all levels of Associates via phone, email, and direct requests
• Install, support, and configure hardware and software as needed to support the business operation units
• Support resolution of help desk incidents through troubleshooting and repair of PC and Mac hardware and software, both desktops and laptops
• Provide recommendations and "how-to" training to less experienced end-users on PC or software basics, plus helping with phones, tablets, and digital camera configurations
• Record, document, and track work progress using departmental tracking methods to ensure a timely resolution
• Other tasks as needed such as software/hardware audits, telecom and computer equipment setup/moves/changes, and assisting with equipment and network troubleshooting and repair
• Participate in the IT Team's weekly rotating on-call schedule to provide after-hours support for critical issues

Location: This role is available in our Mumbai Office (Jogeshwari West). Our work hours are Monday - Friday, 10AM - 7PM. No weekend work hours. On-call hours will be necessary, but rotate weekly within the IT team.

Schedule: Our work hours are Monday - Friday, 10AM - 7PM. No weekend work hours.

Necessary Experience:

• Bachelor's Degree in Business, Computer Science, or relevant field or equivalent professional knowledge gained by combination of education and/or work experience
• Prior experience in IT technical support services role is preferred
• Strong written and verbal communication skills
• Positive attitude, patience, and strong customer service skills are necessary
• Must demonstrate strong active listening skills to diagnose issues and provide accurate solutions

Check us out on www.wdpartners.com and on Instagram. You will find an opportunity to collaborate with smart, down-to-earth people who innovate with national and global brands and grow every day!