Job Description

Company Description

Pay rate: ~$26.50~/hr, DOE

Work Location: Plano, TX

Contract Period: 1 yr

Job Description

This position manages the day-to-day operation of enterprise information security solutions, primarily focusing on Data Loss Prevention (DLP). Responsibilities include supporting security systems and servers, troubleshooting issues, and coordinating with internal IT and security teams.

Professional proficiency in both Korean and English is required for frequent communication with Korea Headquarters.

• Support the operation, monitoring, and administration of DLP and other enterprise security solutions.
• Review security alerts, policy events, system issues, and operational requests.
• Assist with troubleshooting security systems and related Windows and Linux servers.
• Perform basic server administration and maintenance activities under established procedures.
• Support server upgrades, migrations, relocation, system transitions, and other infrastructure-related activities as needed.
• Work with network, infrastructure, application, help desk, and other teams to troubleshoot and resolve technical issues.
• Participate in testing, implementation, deployment, and maintenance of new or existing security technologies.
• Coordinate with Korea Headquarters and local teams regarding operational issues, system changes, security requirements, and technical matters.
• Create and maintain work instructions, operating procedures, troubleshooting records, and other technical documentation.
• Document issues, investigation findings, actions taken, and final resolutions.
• Support security audits, compliance requests, evidence collection, and other security-related activities as needed.
• Assist with additional information security projects and operational responsibilities based on team priorities.

Qualifications

• Professional proficiency in both Korean and English, including verbal and written communication.
• Basic understanding of Information Security concepts and principles.
• Basic understanding of Windows and Linux operating systems.
• Basic understanding of networking concepts such as TCP/IP, DNS, HTTP/HTTPS, ports, and firewalls.
• Strong interest in learning and developing hands-on Information Security skills.
• Ability to troubleshoot problems by gathering information, analyzing the issue, and working with appropriate teams when additional support is needed.
• Good communication and collaboration skills.
• Ability to clearly record and document technical issues, procedures, and resolutions.
• Strong attention to detail and willingness to take ownership of assigned tasks.
• Ability to learn new technologies and adapt to changing operational needs.

Preferred Qualifications

• Up to 2 years of experience in Information Security, IT, System Administration, Network Administration, Technical Support, or a related field.
• Internship, academic project, or hands-on lab experience related to Information Security, systems, or networking.
• Experience supporting internal employees, business users, or customers in a technical environment.
• Exposure to DLP, web proxy, email security, endpoint security, vulnerability management, or other security technologies.
• Experience or familiarity with Windows or Linux server administration.
• Experience working in a global organization or communicating with Korea-based teams.
• CompTIA Security+ certification is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.