Job Description

The Jr Facility Solutions Manager supports the Facility Solutions Manager in managing client accounts and contractor relationships to ensure exceptional service delivery. This entry-level position is ideal for individuals looking to develop their skills in facility management, client relations, and operational support within a dynamic environment.

Key Responsibilities:

• Assist in managing day-to-day client communication and service delivery.
• Support contractor coordination including scheduling, compliance monitoring, and performance tracking.
• Help conduct site visits and inspections to ensure quality standards are met.
• Assist in resolving client issues and complaints promptly and professionally.
• Support the maintenance and updating of client records, Building Information Sheets (BIS), and other documentation.
• Contribute to the preparation of reports and operational plans.
• Assist with procurement and inventory management of supplies for client sites.
• Work collaboratively with team members to ensure high levels of client satisfaction.

Requirements

• 1-2 years of experience in customer service, account management, or related roles.
• Strong communication and interpersonal skills to build effective relationships with clients and contractors.
• Detail-oriented with excellent organizational and follow-up skills.
• Proficiency with Microsoft Office applications; experience with CRM software is a plus.
• Self-motivated with the ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation for local travel to client sites.

Benefits

City Wide Facility Solutions offers a competitive compensation structure to include comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

City Wide Facility Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.