Job Description

Jr Executive / Executive - Application Support

Location - Goregaon W

Qualification - BSC.IT or Any graduate with Relevant Experience

Experience - Freshers Willing to work in IT Application Support

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Analyst - Business Operations is responsible for working within the Application support

team to ensure the issues reported to him are resolved within the time specified. The

successful candidate will demonstrate accountability, flexibility and adaptability to handle

multiple and changing priorities and be able to successfully collaborate with other teams and

stakeholders.

The person will report to the Manager - Application Support. The incumbent will have to

work as part of a multi-functional team and this involves collaboration with the internal team

and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES

• Should be able to resolve the queries raised by the branches.
• Analyze business processes and requirements
• Create and maintain process documentation
• Conduct unit testing and troubleshooting

KEY DELIVERABLES

• Troubleshooting issues and providing solutions within the timeline
• Providing support to the in-house applications
• Should be a very strong team player
• Enhancing knowledge with self-learning abilities
• Should be able to maintain SLA

CORE COMPETENCIES

• Should have basic SQL knowledge
• Ability to solve practical problems and deal with a variety of concrete variables in

situations where only limited standardization exists

• Ability to think logically and troubleshoot issues
• Excellent interpersonal (verbal and written) communication skills are required to

support working in project environments that includes internal, external and customer

teams

EDUCATIONAL / OTHER REQUIREMENTS

• Graduate Degree in Computer Science, Information Technology, BSC-IT
• Interim Excel knowledge (Pivot table, Vlookup, Import Range, Functions), Google

sheets

• Must have SQL, MySQL knowledge
• 1 Year working experience

Interested Candidates can share resume on below mentioned email

email - alfeeya.siddiqui@rentokil-pci.com

Contact - 9322881417