The Role:
Shikho is seeking a motivated Junior Executive to manage customer interactions across social media platforms. This role focuses on responding to audience queries, maintaining brand voice, monitoring engagement trends, and escalating critical issues or leads to relevant teams. The ideal candidate has strong written communication skills, attention to detail, and a customer-centric approach to ensuring a consistent and positive brand experience online.
Key Roles & Responsibilities:
• Promptly respond to customer comments, messages, and inquiries across all assigned platforms• Identify, document, and escalate critical issues, complaints, and potential sales leads to relevant internal teams• Track and report daily performance metrics, including inbox volume, response time, and resolution status• Monitor engagement trends and flag unusual spikes, declines, or recurring audience concerns• Ensure consistent brand voice and adherence to approved communication guidelines across all interactions• Proactively monitor content to prevent, identify, and address misinformation or policy-violating activity• Platforms to Manage: Facebook, Instagram, YouTube, Email
Requirements:
• Around 1 to 2 years of experience in social media handling or community management• Strong written communication skills (Bangla & English preferred)• Good typing speed in both Bangla and English.• Familiar with Facebook Business Suite and Meta tools
The Important Bits:
- Job type: Contractual
- Working Days & Hours: 6 Days a Week, 9 hours per day (Friday Weekend)
- Location: Mirpur 6, Dhaka
- Salary: Gross BDT 12,000 to 16,000 per month
- Opportunity for career growth and become permanent
- Awesome working culture and ability to progress quickly within the organization
About Shikho:
Shikhois a Bangladeshi education technology start-up with a mission to democratize access to high-quality education. It has so far raised $8 million USD of international funding from global venture capitalists in Singapore and America, the highest for a Bangladeshi seed-stage startup and the highest in education technology for the country. Investors include education technology investment specialists Learn Capital from Silicon Valley, regional experts Wavemaker Partners from Singapore along with the Family Office of Singtel Chairman and local partner SAJIDA Foundation. Shikho aims to build a holistic learning ecosystem for a digitally enabled Bangladeshi student population, across primary, secondary, and tertiary education.
Shikho in the News:
9th Brac Bank-The Daily Star ICT Awards
Bangladeshi edtech Shikho closes seed investment of USD 5.3 million
Shikho raises new investment from SAJIDA Foundation, international investors to expand reach and impact
Shikho: Transforming lives, one student at a time
Shikho making its mark on Forbes list
Shikho and its Founder, Shahir Chowdhury featured in Bloomberg New Economy 2023 Catalysts
Shikho is the leading and category-defining Bangladeshi education technology (edtech) startup focused on building a hyper-localized digital learning ecosystem centered on modernizing the delivery of supplementary education for school, college, university as well as professionals. Combining expertise across content, instruction, media and technology the company’s products and solutions aim to make online learning accessible, enjoyable, engaging, and effective for a learning age population of 85 million Bengali speaking students below the age of 25.
The technology platform addresses each part of the Bangladeshi student journey — covering daily lessons, homework, exam-prep, tutoring, and skill development — in an affordable, convenient, and cohesive way. Shikho’s web and mobile applications include access to interactive live classes conducted by expert tutors, original animated video lessons that help visualize complex concepts, a vast library of in-app questions and solutions, personalized real-time performance tracking, and a recommendation engine that prompts users based on their strengths and weaknesses.
The company currently operates out of four offices in Dhaka and Jessore and has 450 employees. It is backed by global venture capital firms, Learn Capital, Wavemaker Partners, Anchorless Bangladesh, Sturgeon Capital, Goodwater, Sajida Foundation, alongside strategic angels and family offices. The company has raised $7m USD of funding and was featured in Forbes Asia 100 to Watch List in 2022 and its Founder, Shahir Chowdhury was listed as a 2023 Bloomberg Catalyst.
