BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.
We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.
Primary task is to provide quality customer support to the BTSE group including its multi-currency digital assets exchange and derivatives platform’s global users through its available online communication support channels. Critical tasks include observance of proper handling process for corresponding financial transactions in any applicable currency (crypto and/or fiat), among other highly sensitive financial and non-financial account related information; and managing VIP accountholders, mutual onboarding partners and white label clients’ customer support needs.
The Jr. Customer Service Officer II may also be tasked to handle market specific support channels which may include, but is not limited to, proprietary payment gateway channels with market specific language-based skills and proficiency requirements among others.
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BTSE Group is a global blockchain technology company focused on three primary businesses: Exchange, Payments, and Infrastructure Development. The BTSE exchange supports 150+ cryptocurrencies and 50+ perpetual futures contracts with over USD $30B in monthly trading volume. Our payments platform can provide fiat and crypto pay-ins and outs, as well as OTC services for over 50 major currencies. Additionally, our enterprise solutions enable businesses to white-label our exchange infrastructure, wallets, payment gateways, provide liquidity, and more.
