Job Description

The mortgages domain is growing in complexity and change intensity. This role strengthens our ability to stay ahead of change, reduce operational friction and ensure sustainable execution for our people

Are you someone who likes to get things done, enjoys working in a dynamic environment and wants to learn how change works in practice? Then we’re looking for you.

We’re seeking a Junior Business Consultant who supports the Connecting tribe business consultants in driving execution and making change land on the floor.

You support the implementation of change by building understanding of our strategy and operating model, while also bringing a fresh perspective and ideas. You help translate initiatives into concrete actions, follow up on progress, and support teams in preparing for and adopting changes.

In this hands-on role, you contribute to delivering key activities yourself, such as preparing materials, coordinating actions, and helping to resolve issues.

You work closely with operational teams, Circle Leads, IT and programs, helping to translate plans into actions, track progress, and support teams during implementation. This is a hands-on role where you actively contribute to getting things done, while developing your skills in stakeholder management and change execution.

With guidance from more experienced colleagues, you learn how to create progress through structure, persistence and collaboration. You take ownership of your tasks and actively contribute to ensuring changes are successfully implemented in daily operations.

About COO Mortgages

Mortgages Operations operates in a domain characterized by a high degree of dynamism and complexity. Changes occur rapidly due to increasing volumes, stricter laws and regulations, technological innovation, and major programs. Within Operations, multidisciplinary teams collaborate on both Origination and In Life Management (ILM). There is extensive expertise in mortgages; the added value of this role lies in connecting, orchestrating, and realizing change across teams and chains.

About the Role

You’ll report hierarchically to the Super Circle Lead of your area and be part of the Center of Expertise (CoE) within Mortgages Operations, which consists of four Customer Journey Experts, each with their own focus area. In this role, you serve as the connecting link between the Mortgages Tribe (squads and programs) and Operations. You help ensure that changes are well prepared, clearly communicated and effectively implemented.

You will be closely guided by a more senior Business Consultant and will learn on the job while contributing directly to ongoing initiatives. As you gain experience, you will gradually take ownership of (parts of) change initiatives yourself, evolving towards independently driving smaller initiatives from implementation through to delivery.

Key responsibilities

Driving execution of change

• Support the translation of change initiatives into concrete actions and plans
• Help prepare implementation materials (e.g. playbooks, readiness overviews, communication)
• Track progress, follow up on actions and help keep momentum in initiatives
• Support testing, training and implementation activities with operational teams

Connecting Tribe and Operations

• Help maintain overview of ongoing initiatives and dependencies
• Support reporting on progress, risks and impact
• Contribute to embedding changes in processes and ways of working

Control, overview and impact

• Help maintain overview of ongoing initiatives and dependencies
• Support reporting on progress, risks and impact
• Contribute to embedding changes in processes and ways of working

What You Bring

• A proactive, hands-on mindset – you like to take action and support where needed
• Strong organizational skills and ability to bring structure to complex topics
• Good communication skills and willingness to work with different stakeholders
• Analytical mindset and interest in data and processes
• Eagerness to learn and develop in a change & transformation environment
• Creativity, perseverance, and entrepreneurial spirit — you think outside the box and inspire others to adopt your ideas

Your Qualifications

• Bachelor’s or Master’s degree (HBO/WO level)
• Affinity with operations, change and/or banking
• Affinity with IT or relevant IT knowledge is a plus
• Strong analytical and numerical skills
• Fluent in Dutch and English

What We Offer

• A strong learning role in one of ING’s most complex and impactful product domains
• High exposure to strategic change initiatives
• Room to shape the role and make tangible impact
• Competitive salary based on your experience and skills
• Excellent secondary benefits
• Extensive training and development opportunities
• Office location: Amsterdam, HBP
• Flexible workweek: 36–40 hours

Our Culture: The Orange Code

• You take it on and make it happen
• You help others be successful
• You always stay a step ahead

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience

• 25-28 vacation days depending on your contract

• Pension scheme

• 13th month salary and 8% holiday allowance

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Flexible working hours and hybrid working options

• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.

• Personal growth and challenging work with endless possibilities

• An informal working environment with a diverse group of innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Interested or Have Questions?

Reach out to Marlies Galesloot via Teams or mail.