Job Description

Posting number: 20260901A-ITS87

Department: MBTA - Quality Compliance & Oversight

Division: 002-Quality Compliance & Oversight

Job classification: NEW JOB DESCRIPTION PLACEHOLDER

Posting type: Contractor ITS77

Categories: IT and Computers

Summary

The MBTA is working on supporting the frontline workforce by implementing a portable, field-accessible solution to centralized safety resources/rules/procedures/bulletins that govern their work and enable remote data collection replacing cumbersome processes enhancing safety and quality. The solution entails implementing Comply 365 software and delivering mobile devices to frontline workers.

This role is ideal for a self-starter who is passionate about human-centered design and improving the day-to-day experience of MBTA’s frontline workforce. We are building a team that goes beyond system configuration. We are looking for individuals who care deeply about how compliance tools e.g., Comply365) can support safety, reduce cognitive load, and enable field workers to do their jobs more easily, confidently, and effectively. The right candidate will approach technology implementation not just as a technical challenge but as a shared opportunity to improve workplace culture, usability, and frontline engagement.

This is a term-limited and project-specific contractor position that is not employed directly by the MBTA. This hybrid position requires being in the office at least two (2) days per week.

Examples of duties

• Under the guidance of the Configuration Lead, design and implement system configurations in Comply365 (DocuNet, PureIntel, ProAuthor, SafetyNet).
• Build and maintain modular content structures, metadata schemas, permissions, and publishing rules.
• Configure smart forms, user views, and mobile delivery based on frontline worker roles.
• Manage content migration from legacy systems and formats (PDF, paper) to mobile-optimized delivery.
• Participate in stakeholder interviews to understand vision
• Work closely with Business Analysts to understand validate and iterate on workflows and requirements.
• Collaborate with Comply365 vendor consultants on design and rollout phases
• Collaborate with System Wide Accessibility Specialists, User Experience Specialists, Business Analysts and End-Users on User Interface design and configuration.
• Partner with IT for SSO integration, interface support, and data model alignment.
• Leverage PureIntel to design dashboards for tracking document access, compliance, and usage trends.
• Collaborate with the compliance team to build data models supporting KPI reporting.
• Assist in defining testing scenarios, conducting testing, and validating business requirements
• Act as an ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues.
• Coordinate with other project team members including contractors, outreach staff, and MBTA stakeholders.

Additional responsibilities may include a focus on one or more departments or locations.

Qualifications

• A bachelor’s degree from an accredited institution in communications, organizational psychology, business, or related field
• 3+ years of experience configuring and performing system administration tasks for document management systems or Commercial-Off-the-Shelf (COTS) software.
• Strong experience designing metadata taxonomies and publication workflows for regulated content.
• Experience working with Business Analysts and participating in requirements traceability and UAT.
• Excellent communication and facilitation skills across business and technical teams.
• Soft Skills
• Detail-oriented and organized; able to manage multiple configuration areas concurrently.
• Strong user empathy, particularly for mobile and field-based workers.
• An analytical mindset with ability to balance business needs and technical feasibility.

Supplemental information

• Familiarity with federal and safety compliance documentation in rail, transportation, or similar fields
• Experience with Authoring tools, such as ProAuthor
• Understanding of digital content accessibility and mobile usability standards.
• Prior experience supporting or leading a Comply365 rollout for a large operational workforce.
• Exposure to Compliance Software, LMS integration or certification tracking solutions is a plus.
• Experience with the Power Platform (Power BI, Power Automate, Power Apps).
• Tools & Technologies

1. Comply365 (DocuNet, PureIntel, ProAuthor, UserNet)
2. Microsoft Power Platform (Power BI, Power Automate, Power Apps)
3. SharePoint, Documentum (legacy content tools)
4. REST/SOAP APIs for system integration
5. Visio, MS Office, Teams