Job Description

ABOUT EDENRED

Edenred is the leading digital platform for corporate services in the areas of benefits, professional mobility, and B2B payments.  

Operating in 44 countries, it connects more than 60 million users to over 2 million partner merchants through more than 1 million client companies.   

Edenred offers solutions dedicated to employee engagement (meal vouchers, commuting, gift vouchers, wellness, rewards, and preferential offers to boost purchasing power), mobility (multi-energy solutions, including EV charging, fleet management services, maintenance, toll, and parking), and corporate payments (virtual cards). In addition to its own solutions, Edenred also distributes offers from more than 120 partners on its platform.  

True to the Group's purpose, "Enrich connections. For good.", these solutions enhance users' well-being and purchasing power and simplify the lives of professional drivers while promoting access to healthier food, more environmentally friendly products, and more sustainable mobility. They improve the attractiveness and efficiency of businesses and vitalize the employment market and the local economy.  

Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.  

In 2024, thanks to its global technology assets, the Group generated a business volume of nearly €45 billion, mainly through mobile applications, online platforms and cards.  

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.  

The UAE context

Edenred UAE is a fast growing payroll service provider serving more than 15,000 business and more than 2.2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services).

You will support the management of a portfolio of Edenred UAE’s corporate clients — a hands-on first step into account management, where you keep relationships healthy, help payroll run smoothly, and learn the business alongside experienced account managers. You operate with the autonomy of a startup while channeling the network and reach of a multi-national company.

An opportunity to start a career with purpose in a thriving fintech industry: every client you help look after brings unbanked employees in the UAE the simplest way to receive their salaries and access money transfer, mobile recharge and card services through our mobile app.

RESPONSIBILITIES

• Support the day-to-day management of an assigned group of corporate clients, acting as a reliable point of contact for routine queries and building rapport with client teams.
• Assist with onboarding new accounts — collecting KYB and KYC documents, preparing paperwork, and helping clients get set up to process salaries accurately and on time.
• Help client HR, finance and payroll teams use the Payroll Portal for everyday tasks, escalating anything complex to a senior account manager.
• Log and follow up on escalations affecting clients’ employees or their payroll processing, coordinating with internal teams and keeping the client updated until resolved.
• Support field visits and on-site training for client employees to drive adoption of value added services (money transfer, mobile recharge, bill payments and card services).
• Help grow accounts by encouraging app registrations and card activations, and flagging cross-sell opportunities to the account manager.
• Gather referrals from satisfied clients and pass qualified leads to the account management and sales teams.
• Keep client records, activity logs and account data accurate and up to date in the CRM.
• Prepare simple reports on account activity and portfolio health for the wider team.
• Learn our products and the WPS / payroll landscape quickly, building toward managing your own portfolio.

YOUR PROFILE

• 1+ years of experience in customer service, sales support, account coordination or a similar client-facing role; recent graduates with a relevant internship are welcome to apply.
• Strong communication and people skills, with genuine enthusiasm for helping clients.
• Organized and detail-oriented, able to juggle several tasks and follow through reliably.
• A fast learner who is self-motivated and comfortable asking for guidance when needed.
• Comfortable with occasional field visits; a valid UAE driver’s license and own car is an advantage.
• Basic computer skills (Microsoft Office); CRM experience is a plus.
• An interest in payments, fintech or financial services, and in building a career in account management.