Job Description

Jr. Account Manager

Lancaster, PA

Do you enjoy managing moving pieces, supporting client campaigns, and helping projects stay on track in a growing digital marketing agency?

Why You'll Love Working with Us

• Growth-focused Industry: Work in digital marketing where trends, tools, and strategies are constantly evolving.
• Variety in Your Workday: Support campaigns across multiple industries while partnering with a wide range of clients.
• Collaborative Team Culture: Join a team that values honesty, empathy, respect, and celebrating shared wins.
• Professional Development: Expand your skills through hands-on client experience, new technologies, and ongoing learning opportunities.
• Meaningful Client Impact: Help businesses improve their online performance through organized, client-centered support.

About Us

Founded in 2008, WTM Digital offers digital marketing services to clients eager to improve their online performance. Join a team that practices honesty, empathy, and respect as we support each other. We celebrate each win by showing appreciation to our client partners and adapting to their needs throughout their digital marketing journey.

What You'll Do as a Jr. Account Manager:

• Maintain a clear understanding of client marketing goals, business objectives, and digital marketing strategies.
• Serve as a primary point of contact for clients while supporting communication, satisfaction, and long-term relationships.
• Manage client projects and campaigns by organizing priorities, tracking deliverables, and ensuring timely completion.
• Coordinate meetings, presentations, agendas, action items, and follow-up communication with clients and internal teams, including occasional travel to client locations.
• Utilize project management and ticketing systems to manage requests and communicate updates across email, Slack, and phone channels.
• Support account managers and production teams with presentations, proofreading, and client deliverables.
• Identify opportunities to improve workflows, communication processes, and project efficiency.

Our Ideal Jr. Account Manager:

• Experienced: At least 1 year of client services experience; agency or relevant internship experience is preferred. A Bachelor's Degree in Business, Marketing, Journalism, Computer Science, Communications, or a related field is preferred.
• Client-focused Communicator: Builds strong relationships through clear communication, responsiveness, professionalism, and strong interpersonal skills.
• Organized: Manages multiple priorities effectively, stays organized, and actively seeks opportunities for professional development and continuous learning.
• Values-driven: Practices honesty, empathy, accountability, curiosity, and respect in every client and team interaction.
• Tech-savvy: Has experience with Google and Microsoft products, including Google Ads, Google Analytics, Data Studio, and Microsoft Ads, while staying current on digital marketing trends, AI tools, industry best practices, and client strategies.

What We Offer Our Jr. Account Manager:

• $45,000-$50,000 per year, DOE
• Hybrid schedule with in-office collaboration on Tuesdays and Wednesdays
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays plus floating holidays
• Disability & life insurance
• Semi-annual bonus program
• Company-provided laptop
• Opportunity to work across a variety of industries and digital marketing campaigns
• Supportive team culture built on honesty, empathy, respect, and continuous learning

To Apply

Jr. Account Managers, Marketing Account Coordinators, Client Services Coordinators, and Digital Marketing professionals seeking a collaborative, growth-focused agency environment are encouraged to apply.

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Requirements

• At least 1 year of client services experience
• Agency or relevant internship experience is preferred
• Bachelor's Degree in Business, Marketing, Journalism, Computer Science, Communications, or a related field is preferred
• Experience with Google and Microsoft products, including Google Ads, Google Analytics, Data Studio, and Microsoft Ads
• AI experience