Job Description

Join JPMorganChase Payments, a global leader in innovative payment solutions, and help merchants thrive through best-in-class service, insights, and product capabilities. You’ll be part of a team that helps protect and grow our merchant relationships while delivering a consistent, high-quality client experience.

As a Relationship Manager within the Merchant Services Loyalty & Retention team, you will focus on engaging and retaining at-risk merchants.

JPMorganChase Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintech’s to expand our client base and product offerings.

JPMorganChase Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable JPMorganChase Payments to deliver a consistent set of services to clients no matter where they are across the world.

Job Responsibilities

• Managing inbound and outbound calls for at-risk clients in a metrics-driven environment
• Leveraging your rapport building, relationship management, and negotiation skillset to identify and deliver bespoke solutions and resolutions to retain our clients who wish to leave us
• Navigating multiple technologies while staying engaged with our clients
• Leveraging your analytical skillset to identify and solution issues merchants are experiencing and providing improvements to existing setups and products
• Leveraging your sales skillet to cross-sell value-added products or services in order to enhance the merchant’s processing experience
• Leveraging your attention to detail to keep consistent record of all merchant communications, actions, and next steps
• Identifying trends in engagement and provide feedback and recommendations for improvement

Required qualifications, capabilities and skills

• Excellent client service skills and experience assisting clients with escalated service issues
• Negotiation and sales skills
• Complete technology and MS Office proficiency
• Professionalism, attention to detail, and creative problem-solving skills
• Ability to communicate and work efficiently between teams and departments distributed globally
• Payments or financial institution industry experience
• Familiarity and/or experience with customer management platforms including Salesforce, PeopleSoft, EBS, and CST
• Account management experience

Preferred qualifications, capabilities, and skills

• Verbal and written fluency in French
• Payments or financial institution industry experience
• Familiarity and/or experience with customer management platforms including Salesforce, PeopleSoft, EBS, and CST
• Account management experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.