Job Description

At the Rimrock, we create more than luxury experience, we create moments that move people.

Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart.

Here, everyday brings connection, growth and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

www.rimrockcareers.com

As a Plumber at Rimrock Banff, you will play an integral role in preserving the comfort, safety, and seamless operation of one of Canada’s most iconic luxury mountain resorts. Through your technical expertise, attention to detail, and commitment to excellence, you will help deliver an exceptional guest experience by ensuring all plumbing systems and related infrastructure operate to the highest standards. Working within a collaborative Engineering team, you will contribute to a refined environment where reliability, professionalism, and guest comfort are paramount.

Start Date: June 2026
Contract Type: Full-Time
Pay Rate: $

Key Responsibilities

Guest Service & Luxury Standards

• Deliver professional, engaging, and thoughtful service in alignment with Rimrock luxury standards
• Follow all departmental policies, procedures, and service standards
• Respond promptly to guest room and operational work orders while maintaining discretion, professionalism, and attention to cleanliness
• Coordinate with operational departments when scheduling work that may impact guest-facing areas

Plumbing Operations & Maintenance

• Perform plumbing-related trade work across the property, including troubleshooting, repair, maintenance, and installation
• Maintain and repair domestic water distribution systems, heating and chilled water piping systems, storm and sanitary systems, and associated equipment
• Respond promptly to emergency and scheduled plumbing concerns with a focus on quality workmanship, operational continuity, and minimal guest disruption
• Implement both temporary and permanent solutions to maintain system performance and guest comfort
• Execute preventive maintenance programs to ensure plumbing systems operate safely, efficiently, and reliably
• Complete all assigned work orders in a timely and professional manner with minimal operational impact

Specialized Systems Support

• Perform maintenance and repairs on kitchen plumbing systems and related equipment, including sinks, drains, and fixtures
• Conduct minor operational checks on kitchen refrigeration equipment, including walk-in coolers and freezers, and report deficiencies to the appropriate trade
• Assist with maintenance and troubleshooting of pool and spa systems, including pumps, filtration equipment, valves, piping, and water circulation components

Projects & Continuous Improvement

• Support renovation and capital projects through planning, installation, and execution activities
• Contribute to continuous improvement initiatives focused on system efficiency, sustainability, and operational reliability
• Remain current with evolving plumbing technologies, practices, and industry standards
• Identify deficiencies, operational risks, and opportunities for infrastructure improvements

Inventory, Documentation & Equipment

• Maintain accurate documentation of all work performed within the CMMS (Transcendent) system
• Monitor inventory levels and communicate required parts and supplies to the Engineering leadership team to ensure operational readiness
• Maintain organized storage areas and appropriate inventory control practices
• Maintain tools, equipment, and workspaces in a clean, safe, and audit-ready condition

Team Collaboration & Contractor Coordination

• Collaborate closely with Engineering team members and provide support to other trades as required
• Support and monitor contractor activity to ensure compliance with hotel standards, safety protocols, and project expectations

Safety & Compliance

• Ensure all plumbing work complies with Alberta Building Code requirements and applicable regulations
• Adhere strictly to WHMIS, OHSA, and all hotel safety policies and procedures
• Participate in emergency response situations, including leaks, flooding, and critical system failures
• Adhere to hotel vehicle handling and safety policies when required

Qualifications

What You Bring:

• Valid Journeyperson Plumber certification
• Strong working knowledge of commercial plumbing systems and infrastructure
• Basic understanding of refrigeration systems an asset
• Solid understanding of WHMIS, OHSA, and safe work practices
• Highly responsible, dependable, and capable of working independently
• Ability to remain composed and effective in a fast-paced, dynamic environment
• Strong commitment to guest service excellence and operational quality

Bonus If You Bring:

• Previous experience within a hospitality, resort, or large-scale commercial facility environment is considered an asset
• Familiarity with CMMS systems

Physical Requirements:

• Standing and walking
• Bending, kneeling, reaching, pushing, and pulling regularly throughout shift
• Ability to lift up to 50lbs
• Frequent use of ladders, stairs, and elevated work platforms

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

#CWMRSummer26