Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Journey Ambassador, you’re not just welcoming guests and relaying guest needs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join the Opening Team at Hale Hōkūala Kauaʻi, Curio Collection by Hilton!

Be part of something extraordinary from the very beginning. As a Journey Ambassador, you'll be a part of the guest experience at Hale Hōkūala Kaua ʻi, a new oceanfront destination overlooking the Pacific Ocean and Ha ʻupu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at H ōk ūala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kaua ʻi.

Team Members enjoy Hilton travel benefits, complimentary parking and meals, a supportive culture, and excellent opportunities for career growth.

The ideal candidate will possess minimum one year of customer service experience, schedule flexibility, a valid driver's license with a clean record. Hotel experience is highly preferred.

ClassificationFull-Time

Shift PatternFull flexibility (schedule shell is 6 am to 11 pm)

Responsibilities

Here's what you'll do during a typical day:

• Deliver a warm welcome: Welcome guests upon arrival and departure with warmth, professionalism, and aloha.
• Provide valet services: Parking and retrieving guest vehicles safely and efficiently. Maintain the cleanliness, presentation, and overall condition of resort vehicles while ensuring a safe and comfortable transportation experience for guests.
• Assist our guests: Luggage handling, room escorts, and orientation to resort amenities and services.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Delight our guests: Transport guests throughout resort property, including the beach, local restaurants, activity areas, and other resort facilities, as well as airport when assigned.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.