Job Description

The Role

As a Receptionist at our Joules Head Office, you are the face and first smile of our culture, providing the first impression for every visitor and colleague who walks through our doors.

If you thrive on making an impact through great service, we want to hear from you.

You will be responsible for providing an incredible level of service, ensuring our reception area reflects the high standards of our brand. This role is about more than answering phones; it’s about being a champion for people and first impressions.

Working Pattern: This is a part time role based at ‘The Barn’ - Joules’ purpose built Head Office in Market Harborough, Leicestershire. The hours for this role are 1pm to 6pm, Monday to Friday and this is an onsite role.

Our Location

Market Harborough in Leicestershire, is where Joules began in 1989. This market town is home to the brand’s Head Office and is full of independent shops, bars and restaurants. It also benefits from good transport links to London, making it easily accessible for visitors and commuters alike.

What You’ll Do

• Creating a Welcoming Environment: Greet visitors and colleagues with warmth, manage visitor badges, and ensure everyone feels welcome from the moment they arrive.
• Effective Communication: Handle incoming calls with clarity and belief, ensuring they reach the right department quickly.
• Supporting Growth: Welcome candidates for interviews and assessment centres, helping us recruit exceptional talent.
• Operational Excellence: Manage meeting room bookings, organise guest travel arrangements, maintain 1st aid and ensure the reception area is always curated and professional.
• Integrity and Responsibility: Conduct occasional Right to Work checks as and when needed and take ownership of the reception diary to keep the team informed.

What You’ll Bring

• Whether it is a guest or a colleague, you keep their needs at the heart of everything you do.
• You are motivated to learn new skills and use your initiative to improve our processes.
• You work well with others, sharing relevant updates to help the whole team succeed.
• You are honest, take responsibility for your work, and maintain a professional appearance that represents the current season.
• Strong organisational skills and attention to detail.

Technical Skills

• Experience with Google Workspace is beneficial.
• The ability to use a switchboard (such as Siemens or Ipecs) is ideal.

Sponsorship

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. Joules does not hold a Sponsor Licence and would not, therefore, be able to sponsor a successful candidate under the Skilled Worker route. The successful candidate must be able to demonstrate the right to work without sponsorship.

We encourage early applications for our roles, as our recruitment process begins as soon as the role is advertised. If we successfully fill the position, this advert may close earlier than planned.

#LI-Onsite

Our Working Way

At Joules, we honour our British heritage while creating products and experiences that delight, inspire, and connect with our customers every day. We are committed to bringing freshness and innovation to our collections, delivering style, quality, and joy in every season. We strive to be the leading brand in preppy, heritage ‘time off’ clothing, offering standout outerwear and rainwear, layered autumn and winter essentials, fresh spring and summer styles, and a broad selection across womenswear, menswear, kidswear, and homeware.

At Joules we lead on product, design, print, creative brand strategy and marketing whilst NEXT supports retail, HR, finance, distribution, customer service and returns - offering operational excellence.