The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.

Positions available in Brockton and Boston

Incumbents of positions in this series interview customers for unemployment insurance programs; explain program policies and procedures to claimants and employers; refer claimants and employers to other agency programs; review claimant and employer data and provide customer assistance; perform related work as required.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1.Interview claimants and employers of agency unemployment insurance (UI) programs, by telephone or in person, to obtain, record and input to the online system as needed, to determine initial and/or ongoing eligibility of claimants and employers for programs and services.

2.Explain to claimants and employers, by telephone or in person, such matters as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights and responsibilities of all parties, reporting requirements and benefits of programs and services.

3.Refer claimants and employers to agency services as required by reviewing data gathered from interviews and written applications.

4.Interact by telephone or in person in a professional manner with claimants and employers and operate computers and peripheral equipment following established procedures and guidelines.

5.Perform related duties such as speak, read and write proficiently, be able to interpret, explain and apply UI Law and procedures, perform data entry, statistical calculations, author appropriate responses to claimants and employers, among other required duties.

*THIS IS A LONG-TERM SEASONAL POSITION WITH AN EXPECTED DURATION OF NINE MONTHS FROM DATE OF HIRE. THE DURATION OF EMPLOYMENT IS BASED ON AVAILABLE FUNDING AND/OR DUA WORKLOAD.

*Vacancies are available in Boston and Brockton.

*Bilingual is preferred.

Incumbents are required to:

·work Monday - Friday from 8:30 AM – 5:00 PM

·have secure Broadband (10MBPS) internet speed connection to maintain full bandwidth coverage

Upon completion of the required in-person training, incumbents will perform duties in the office 3 days per week and remotely the remainder of the week.

Telework opportunities must be at a commutable distance to the Boston or Brockton DUA office.

Minimum Entrance Requirements: Applicants must have at least (A) three years of full time, or equivalent part-time, professional or paraprofessional experience in any of the following: (a) personnel interviewing, recruitment or job placement; (b) employment, vocational, educational, psychological, sociological, or rehabilitation counseling or guidance; (c) credit or claims adjustment interviewing; (d) job analysis or position classification work, and of which at least (B) one year must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's degree from a recognized college or university may be substituted for one year of the required (A) experience.*

II. A Bachelor's degree from a recognized college or university may be substituted for two years of the required (A) experience.*

III. A graduate degree with a major in education, vocational or rehabilitation counseling, or public administration may be substituted for the required experience*

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.