Job Description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32220: Clinical Clerk - Sexual Health
• Union: CUPE Local 5167
• Job Description ID #: 787
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on September 16, 2026.
• Vacancy type: This posting is for an existing vacancy.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor, Infectious Disease Program performs a variety of clerical duties to maintain efficient operations of HPH Sexual Health Clinics. This includes resolving facility issues, working with vendors to maintain clinic inventory, and scheduling of clinicians and medical residents. The Clinical Clerk – Sexual Health works in a busy, highly sensitive and confidential clinic setting with physicians, and Public Health Nurses who provide services including testing and treatment of sexually transmitted infections and the provision of low cost contraceptives. The Clinical Clerk – Sexual Health is accountable for accurate data entry across various platforms and applications.

GENERAL DUTIES

Attends to work at HPH’s Sexual Health clinic sites as scheduled during daytime and evening hours.

Maintain client records in accordance with City and Divisional policies and procedures (accurately inputting data, filing, organizing, purging, auditing, and any other identified activities necessary for the maintenance of the system).

Process lab reports, uploads into the HPH electronic medical record.

Process confidential correspondences (e.g. letters/faxes/referrals to clients/physicians).

Responds to client inquiries, requests, and complaints in a timely and professional manner.

Provides guidance and support to clinic staff related to clinic policies and procedures.

Receives debit machine and cash payments for medications. Records and issues receipts, balances cash, and bank deposits. Follows City of Hamilton policies and procedures for cash handling.

Maintain an adequate inventory of supplies - including contraceptives and antibiotic treatments, and coordinates delivery of supplies with vendors to ensure no disruption in service.

Effectively work on a multidisciplinary team of physicians, and Public Health Nurses.

Prepare clinic schedules for clinicians and medical residents. Records physician hours for billing purposes.

Review OHIP billings after each clinic. Identifies billing code errors and notifies supervisor.

Collaborate with appropriate HPH staff to improve work processes and practices e

Generates reports from electronic medical records as requested.

Complete requests for clinic facility maintenance problems and communicates facility issues to aHPH clinic staff who work at the location (e.g. Dental, Tobacco, and Vaccine Program staff).

Performs other duties as assigned.

Works in accordance with the provisions of applicable health and safety legislation and all City of Hamilton corporate and departmental policies and procedures related to occupational health and safety.

QUALIFICATIONS

1. Previous experience in a clinic/medical setting related to duties listed above normally acquired through a combination of relevant work experience and education.
2. Highly developed customer service and interpersonal skills. Proven ability to work with clients, peers, and leaders while maintaining confidentiality, and professional accountability.
3. Must be proficient in computer and keyboarding skills with an emphasis on accuracy including proficiency in Microsoft Office (Outlook, Word).
4. Must possess initiative, problem solving skills, accountability, and the ability to work independently.
5. Previous experience with an electronic medical record and/or provincial databases would be an asset.
6. General knowledge of current Provincial Acts & Regulations such as Personal Health Information Protection Act, (PHIPA), Freedom of Information and Protection of Privacy Act (FIPPA); Municipal Freedom of Information and Protection Act (MFIPPA).
7. Excellent time management and organizational skills, work planning and priority setting within defined timelines.

NOTE: The successful candidate will be required to provide immunization records, which may include TB testing prior to the start of employment to meet the requirements of Policy HSW-01 Staff Proof of Immunity to Vaccine Preventable Diseases.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.