Job Description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32185: Community Paramedic Clerk
• Union: CUPE Local 5167
• ID #: A13898
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on August 26, 2026.
• Vacancy type: This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.

We are looking for high performing public servants who are interested in experiencing a challenging, rewarding, enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal goals, professional goals and contribute to the goals of the organization will result in high job satisfaction.

OF DUTIES

Reports to a Mobile Integrated Health Supervisor or Manager, the Community Paramedic Clerk provides a range of administrative, clerical and financial business duties to support the operations of the Hamilton Paramedic Service Division. The Community Paramedic Clerk provides indirect service to clients to support their journey to receiving the right care, at the right time and in the right place. The Community Paramedic Clerk works with a minimum of supervision on multiple activities while ensuring deadlines are adhered to and established procedures followed.

GENERAL DUTIES

Performs office administration functions that include scheduling/arranging meetings, appointments and attending meetings to transcribe minutes. Creates and word processes a variety of forms, statements, medical documents (Medical Orders and Directions, etc.), reports, proposals, pamphlets, PowerPoint presentations and other types of correspondence.

Sorts and processes mail, maintains office filing system for confidential client files, records, correspondence and forms.

Responds to enquiries at reception/phone (general inquiries/team line) and through email. Engages with individuals involved with the Community Paramedic Program, both via phone and electronically to identify patient needs and triage to the appropriate internal/external support for resolution.

Accepts patient referrals for services offered by the Mobile Integrated Health section and processes service request appropriately.

Seeks guidance as needed from other colleagues/external partners providing support to the individual. Acts as a public relations liaison with the general public, participants, patients, staff, and community agencies/organizations.

Processes incoming and outgoing communications (verbal, written, electronic) by prioritizing and referring to the appropriate person in an efficient and timely manner.

Updates and maintains distribution lists such as City of Hamilton agency contacts.

Creates, establishes and maintains a tracking and monitoring system for reports, data, contracts, log of assignments/directions/cancellations.

Performs data entry functions and tracks incoming and outgoing files using various computerized tracking and enquiry systems; generates computer printouts.

Reconciles and monitors recoveries from various Programs by reviewing PeopleSoft and follows up with staff/Management for any discrepancies. Prepares data for monthly submission to recover program monies from Ministry. Receives, records and inputs cheques received and reconciles in PeopleSoft.

Reviews purchases made to ensure accuracy in transaction listings. Under the direction of Supervisor/Manager, investigates discrepancies and submits journal vouchers. Calculates and monitors outstanding arrears owing to the City of Hamilton as required.

Populates/searches information in MIH program computer databases (e.g. iMedic, , RedCAP, Future Health Services, Clinical Connect, Health Partner Gateway etc) scheduling tools, MS 365 Apps (e.g. Outlook and Excel) on the City computer system.

Orders supplies, organizes and tracks inventory.

Restocking of equipment and supplies.

Collects and compiles data/statistics

Liaises with facilities, issues and follows up on work orders.

Provides back up to other clerks within the Division.

Assists in the training and development of new clerical staff and placement students.

Conducts planning activities

Coordinates and schedules travel accommodations, conferences and professional development

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety

Performs other duties as assigned which are directly related to the major responsibilities of the job

QUALIFICATIONS

1. Demonstrated business office management and/or strong business office administrative skills acquired through relevant experience or a combination of administrative courses and relevant work experience.
2. Previous experience or knowledge of Paramedic Service, health and social service organizations, agencies, and community resources is preferred. Previous healthcare experience, familiarity with medical terminology and knowledge of Paramedic Service processes and procedures are an asset.
3. Must be proficient with intermediate experience in the use of Microsoft Office products to include: Outlook, Word, PowerPoint, Excel, Planner, Forms and Power Automate. Working knowledge of database software (experience with SAMS and scheduling software) would be an asset.
4. Ability to excel in a fast-paced, customer-focused environment. Strong interpersonal, communication, and problem-solving skills with the ability to adapt to changing situations. Ability to assist people in difficult situations, and interact professionally and tactfully with patients, supervisor, colleagues, and stakeholders.
5. Demonstrated intermediate keyboarding and data entry skills, with the ability to accurately use specialized medical/healthcare technology and software e.g. iMedic, Future Health Services.
6. Ability to prioritize and organize multiple tasks with a variety of deadlines.
7. Excellent teamwork skills with the ability to work with teams effectively on site as well as offsite locations.
8. Proficiency in French language would be an asset.

NOTE As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Record & Vulnerable Sectors Check, at their own expense, prior to beginning work in this position.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.