Job Description

Summary:

Zayani Motors is seeking a highly experienced and motivated Job Controller – Automotive to join our dynamic team. We are looking for a detail-oriented and organized individual with excellent communication and leadership skills to oversee our workshop operations. The Job Controller is responsible for overseeing daily workshop operations to ensure high-quality, timely, and profitable vehicle repairs. This role leads and mentors a team of technicians, manages bay utilization and labor efficiency, and enforces strict compliance with manufacturer warranty, ISO/DOS standards, and Health & Safety regulations.

Key Responsibilities:

• Manage workshop flow, bay utilization, labor efficiency, and overall profitability.
• Analyze and document repeat repairs to eliminate recurring issues.
• Conduct road tests and quality diagnosis checks before vehicle delivery.
• Lead, coach, motivate, and direct workshop staff to achieve daily targets.
• Identify training needs, coordinate developmental plans, and mentor apprentices.
• Maintain ongoing technical expertise through training courses, technical bulletins, and professional development.
• Ensure strict adherence to ISO, DOS compliance, and Group Internal Audit standards.
• Champion continuous improvement initiatives, including 5S and Kaizen activities.
• Accurately complete repair documentation and generate manufacturer technical reports.
• Enforce compliance with manufacturer warranty guidelines and repair procedures.
• Maintain a safe, orderly working environment in line with Health & Safety policies.
• Ensure proper upkeep of workshop equipment, work areas, and protective gear.
• Partner with the parts department to ensure high parts availability.
• Communicate directly with customers regarding vehicle issues to uphold quality service standards.
• Focus on customer satisfaction by maintaining high output quality and systematically meeting goals.
• Demonstrate technical expertise and introduce process improvements.
• Take initiative, make quick, tough decisions, and take ownership of projects and people.
• Work productively under pressure, manage stress effectively, and accept constructive feedback.

Requirements:

• Diploma degree or any certificate in a related field
• Minimum of 7 years of experience in a similar role, preferably in the automotive industry
• Strong leadership and communication skills
• Excellent problem-solving and decision-making abilities
• Proven track record of improving operational efficiency and profitability
• Knowledge of automotive industry trends and developments
• Proficiency in MS Office and other relevant software
• Ability to work under pressure and meet tight deadlines
• Knowledge of safety, health, and environmental regulations
• Strong organizational and time-management skills