Job Description

JLR Sales Support Specialist

📍 Location: Vilnius

🏢 Work mode: On-site, flexible schedule

📄 Contract type: Fixed-term, 24 months

💶 Salary range: 1154 € - 1500 € gross

As a Jaguar and Land Rover Sales Support Specialist you will handle the document flow between authorized dealer network, internal departments (incl. BOM and finance) and Manufacturer (OEM).

You will be taking care of processing the required documents in line with published Sales bulletins, from the dealers via dedicated email address for both JLR Finland and Baltic organizations, creating the claims in the OEM tool called Promata and monitoring the progress of these claims on the ongoing basis with weekly summaries to relevant parties.

Role requires being in contact with retailer network and OEM to handle daily business.

Key to success is ensure that vehicles sold with support are correctly documented, submitted, tracked, and ultimately supported in line with the applicable sales programmes, bulletins, and eligibility criteria.

WHAT YOU’LL DO

• Manage and coordinate the sales support documentation flow between dealers, internal teams, and Jaguar Land Rover (JLR).
• Review, validate, and process dealer-submitted documentation in line with sales programmes and OEM requirements.
• Create and submit claims in the OEM system (Promata) and ensure timely, accurate processing.
• Monitor claim status, investigate discrepancies, and coordinate issue resolution with dealers and internal stakeholders.
• Act as a key contact point for retailers and the manufacturer regarding sales support programmes and claims.
• Maintain accurate records and ensure compliance with sales support processes and documentation standards.
• Prepare regular reports and weekly claim status updates for internal and external stakeholders.
• Identify process improvements and support continuous enhancement of sales support operations.

ABOUT YOU

To be successful in this role you will be:

• Be highly organized, detail-oriented, and committed to accuracy.
• Have strong analytical skills and feel comfortable working with numbers and data.
• Be an advanced user of MS Excel.
• Possess excellent verbal and written communication skills in English.
• Be confident working with multiple stakeholders, including dealers, internal teams, and OEM representatives.
• Be proactive in following up on outstanding actions and resolving issues.
• Thrive in a process-driven environment and consistently maintain high-quality standards.
• Demonstrate strong problem-solving skills and the ability to manage multiple tasks simultaneously.
• Have experience in administration, sales support, operations, finance support, or a similar coordination role (advantageous).

WE OFFER YOU

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth and inclusion. Through meaningful work, continuous learning and a compelling rewards package, we create an environment where you can succeed and fulfil your aspirations.

Alongside global opportunities, you will benefit from a strong local rewards package. We care about your wellbeing both at work and outside of it, and we will support you through:

✔️ Care for your wellbeing and safety

• Private health, life & accident insurance (24/7) and confidential psychological support.
• Financial assistance during significant life events (weddings, birth of a child, etc.) .

✔️ More time for moments that matter

• Additional paid leave for your birthday, studies, volunteering, marriage, and long-term service .

✔️ Opportunities to grow and create

• Access to training platforms, mentorship, and internal career paths.
• Up to 2 hours per week of dedicated learning time during work hours.

✔️ An engaging community and other benefits

• A pet-friendly office, team events, holiday gifts, and exclusive discounts on vehicles and services .
• A dynamic international environment with annual salary reviews to ensure competitiveness.

START YOUR JOURNEY

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape.

Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

OPPORTUNITY FOR EVERYONE

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

ABOUT US

Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com

In Lithuania, we proudly represent BMW, BMW Motorrad, MINI, BYD, Ford, Jaguar, Land Rover, Mazda and BravoAuto brands, offering customers new and used vehicles, aftersales services, insurance and financing solutions.

Together with nearly 400 colleagues, we are creating an ambitious, inclusive and dynamic organisation. Inchcape is for everyone — your ideas, your uniqueness and your growth matter here.

ADDITIONAL INFORMATION

Information on how we process candidate data and your rights:

🔗 Inchcape Motors Privacy Notice: im_kandidatu-privatumo-pranesimas_20240410.pdf

🔗 Inchcape Auto Privacy Notice: Kandidatų privatumo pranešimas - BMW Inchcape

We will contact only selected candidates.

To ensure that our team members meet the highest standards of integrity and reliability, we may request additional information during the hiring process.