We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.
1. 技術支援與問題解決：
- 執行RMA不良品（Failure Analysis-FA）分析. 提出改善建議，協助提升產品品質
- 分析並診斷客戶的技術問題，提供有效的解決方案。
2. 外包/據點培訓與教育：
- 為外包/據點進行培訓，確保能夠充分理解並有效使用產品並稽核作業品質
- 撰寫並更新技術文件與使用手冊，幫助解決常見問題。
3. 內部協作與知識分享：
- 與內部工程團隊合作，確保技術問題能夠迅速解決。
- 分享技術知識與最佳實踐，提升團隊整體技術能力。
4. 產品測試與反饋：
- 參與新產品的測試與驗證，確保產品符合客戶需求。
- 收集並分析客戶反饋，向產品開發團隊提供改進建議。
5. 技術專案管理：
- 管理自身專業領域的技術專案，協調工作與資源，確保專案按時完成。
- 提供資淺同事非正式的指導，幫助他們提升技術能力。
Education
Work Experience
Language
Skills
Deployment Support、 Device Setup、 Documentation Generation、 Domain Name System (DNS)、 Dynamic Host Configuration Protocol (DHCP)、 End-User Training And Support、 Error Messages、 Google Meet、 Hardware Troubleshooting、 Help Desk Support、 Internet Protocol (IP)、 Issue Tracking、 Knowledge-Centered Service、 Microsoft Windows Support、 Network Infrastructures、 Network Support、 Network Troubleshooting、 Problem Management、 Remote Technical Support、 System Level Troubleshooting、 Technical Documents、 Tier 1 Technical Support、 Web-Based Communications、 Wireless Access Point、 Zoom (Video Conferencing Tool)
WNC Corporation is a leading network communications solutions provider headquartered in Hsinchu, Taiwan. WNC has additional manufacturing facilities and sales offices in North America, Europe and Asia, and a workforce of over 14,000 employees worldwide. WNC provides a whole range of communications solutions covering Wi-Fi, 5G, LEO satellite broadband, fixed broadband, high-speed switches, edge infrastructure, IoT, and automotive technologies (including infotainment, telematics, ADAS and edge computing). Leveraging its expertise in antenna/RF design and system integration, WNC is a key supplier to networking brands, tier-1 telecoms, MSO and smart home operators, and automotive customers.
