Sorrel River Ranch Resort & Spa

JJ's Mercantile Manager

Sorrel River Ranch Resort & Spa  •  Moab, UT (Onsite)  •  2 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

JJ’s Mercantile Manager
Sorrel River Ranch Resort & Spa | Moab, Utah
 Our Mission at Sorrel River Ranch
At Sorrel River Ranch, we exist to create unforgettable experiences rooted in place, purpose, and connection. Set among the red rocks and wide-open skies of Moab, we blend refined luxury with the raw beauty of the land, honoring our neighbors, our environment, and the stories that make this place sacred.
The Sorrel Pack
At Sorrel River Ranch, we operate as a pack—connected by purpose, accountability, and pride in the land we call home.
Our Pack Values
 Professionalism
We show up with integrity, consistency, and respect—for our guests, our teammates, and our environment. Luxury is found in the details, and excellence is our standard.
Accountability
We take ownership of our actions, our responsibilities, and our impact. We hold ourselves and each other to a higher standard because the ranch, the animals, and the experience depend on it.
Charisma
 We lead with warmth, confidence, and authenticity. Our energy sets the tone—creating moments that feel effortless, memorable, and deeply human.
 Knowledge
We know our land, our craft, and our story. Curiosity, learning, and shared wisdom allow us to elevate the guest experience and protect what makes this place extraordinary.
Sorrel Pack Mission Statement
We live where we work—and we honor that responsibility every day. As members of the Sorrel Pack, we are stewards of the land, caretakers of the animals, and ambassadors of the ranch’s reputation. We contribute to a culture rooted in respect, collaboration, and pride—where every action shapes the guest experience and preserves the spirit of Sorrel River Ranch. Our mission is to deliver refined luxury while embracing the adventure of ranch life. To protect the land, elevate the experience, and move with purpose—living fully, leading boldly, and loving the journey that unfolds here.
Job Title: JJ’s Mercantile Manager

The JJ’s Mercantile Manager is responsible for overseeing all aspects of daily retail operations, event space, bakery & grab & go driving sales performance, managing inventory, and leading a high-performing team. This role requires strong knowledge of retail management, financial accountability, Shopify operations, recruiting and training staff, and coordinating private retail events to enhance customer engagement and revenue.
Key Responsibilities
Retail Operations & Management
  • Manage day-to-day store operations to ensure an exceptional customer experience
  • Implement and maintain retail management best practices, policies, and procedures
  • Ensure store appearance, merchandising standards, and operational efficiency
Inventory Management
  • Oversee inventory planning, ordering, receiving, and stock control
  • Conduct regular inventory counts and reconcile discrepancies
  • Monitor sell-through, shrink, and stock levels to optimize product availability
Financial Management (P&L)
  • Manage store-level profit and loss (P&L) performance
  • Analyze sales reports, margins, and expenses to drive profitability
  • Develop and execute strategies to meet or exceed revenue and cost targets
E-commerce & Shopify
  • Manage and maintain Shopify POS and online store operations
  • Coordinate in-store and online inventory alignment
  • Utilize Shopify reporting tools to track sales, customer data, and performance

Team Leadership & Recruiting
  • Recruit, hire, onboard, train, and retain retail staff
  • Create schedules, manage performance, and conduct reviews
  • Foster a positive, accountable, and sales-driven team culture
Private Events & Customer Engagement
  • Plan, promote, and execute private shopping events, trunk shows, and VIP experiences
  • Partner with marketing and leadership teams to drive event sales and brand awareness
  • Build and maintain strong customer relationships to grow repeat business
Qualifications
  • Proven experience in retail management
  • Strong knowledge of inventory control and retail operations
  • Experience in managing P&L and financial reporting
  • Proficiency with Shopify POS and e-commerce platforms
  • Demonstrated success in recruiting, training, and leading teams
  • Experience planning and executing private retail events preferred
Skills & Competencies
  • Strong leadership and communication skills
  • Analytical and problem-solving abilities
  • Sales-driven mindset with attention to detail
  • Ability to multitask and thrive in a fast-paced retail environment
  • Perform all other tasks assigned
  • Flexible schedule to include days, nights, weekends, holidays, etc.
We have limited rental housing available on a first-come, first-served basis.
 We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.

Sorrel River Ranch Resort & Spa

About Sorrel River Ranch Resort & Spa

Sorrel River Ranch Resort and Spa is a 240 acre riverside oasis, Where Luxury Meets Adventure. Surrounded by towering red rock mesas near Arches and Canyonlands National Parks, Sorrel River caters to discerning travelers on a quest to experience the finest service, adventures, and relaxation that Moab has to offer. Discover adventure, inner peace, rejuvenating spa services, an amazing view of the stars, and so much more when you visit our extraordinary Moab resort.

The River Grill

From our farm to your table, The River Grill focuses on using the freshest local ingredients from our on-site Sorrel River Farm and other local farmers and purveyors. In addition to growing our own produce and sourcing locally, we strive to include locally and regionally sourced meats and sustainable seafood to ensure an unmatched Moab dining experience.

Full-Service Spa

The wellness focus of our riverside spa includes a full menu of revitalizing spa treatments. Not to miss is one of our sports massages and signature Bourbon Cowboy fine body scrub.

Adventure Programming

Moab, Utah is the ultimate destination for adventure seekers. Our resort is located close to Canyonlands National Park and Arches National Park and our Adventure Concierge team is ready to help you plan for relaxed or extreme outdoor fun. Adventures start here at the resort with water sports, hikes, mountain biking, horseback riding and more.

Industry
Travel & Hospitality
Company Size
11-50 employees
Headquarters
Moab, Utah
Year Founded
1999
Website
sorrelriver.com
Social Media