About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.)
Educational Background – Bachelor's degree in Computer Science, Information Technology, or related field.
Location: Any BSL Location
Key Responsibilities:
Education: Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.
Background & expected experiences:
• 7+ years of hands-on experience with Atlassian tools
• Experience supporting enterprise scale Jira and Confluence environments
• Strong understanding of Agile, ITSM, and delivery processes
• Experience working with global, distributed teams
Skills:
Skills Expected level
Soft Skills Communication
Project Management
Stakeholder Management
Problem Solving
Functional skills ITSM / service desk processes (incident, request, change, problem)
Agile delivery practices (Scrum / Kanban) support
Process mapping & workflow design (business → tooling translation)
Technical skills Jira (Company-managed & Team-managed projects)
Confluence (Spaces, templates, permissions)
Jira Service Management
Workflow configuration & permissions
Automation for Jira
Dashboards, filters & JQL
Integrations (REST APIs, webhooks, third-party apps)
Marketplace app administration
KEY ACTIVITES AND DELIVERABLES
Activities:
o Administer and support Jira, Confluence, and Jira Service Management platforms
o Design and maintain workflows, schemes, permissions, and configurations
o Implement and maintain automation to reduce manual effort
o Support incident, request, agile, and portfolio use cases
o Build and maintain dashboards and reports for operational and management needs
o Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
o Ensure platform governance, documentation, and best practices
o Provide L2/L3 support and collaborate with vendors and internal teams
o Support Tech Operating Model, enabling transitions, migrations and support audit activities
Key deliverables:
o Configured and optimized Jira and Confluence environments
o Well documented workflows, templates, and standards
o Automated rules and reduced manual operations
o Dashboards and reports supporting decision‑making
o Knowledge base and operational runbooks
NB: Please note that depending on the assignment, the project may require to produce deliverables and lead regular meetings in a proficient English
Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
For further information, visit www.birlasoft.com
