Job Description

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

• 🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!

• Contract there is always a project and opportunity for you.

• Personal Development and Travel Opportunities outside the Philippines.

• Baby Basket – to welcome your newborn to the ERNI family.

• Fruit Basket – boost of vitamins during hospitalization.

• Free snacks and coffee in the office

🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES

• Free Training with Certifications Grow with us through technical and non-technical training.

• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.

• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.

• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.

• Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.

⏱ FLEXIBILITY

• Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

🎉 EVENTS:

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

👋 What are our wishes?

• Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent experience.

• 3+ years administering and customizing Jira (Cloud and/or Server/Data Center)

• Strong knowledge of Jira administration: workflows, schemes, permission models, custom fields, screens and project configuration.

• Proficient with JQL and building dashboards/reports

• Experience with integrations using REST APIs, webhooks; comfortable with JSON, OAuth and authentication flows

• Scripting or development experience: Groovy (ScriptRunner), Java, JavaScript/Node.js or Python

• Familiar with Atlassian ecosystem (Confluence, Bitbucket, Bamboo) and common marketplace apps (ScriptRunner, SLM, Tempo, Automation, Insight/Assets)

• Solid troubleshooting skills and experience with logging, index management and performance tuning

• Excellent communication and stakeholder-management skills; experience working in Agile teams. Preferred

• Experience with Jira Cloud migration tools and Atlassian Forge/Connect app development.

• Atlassian certifications (ACP-600, ACP-620, Jira Administrator)

• Knowledge of ITSM processes, Service Desk, or DevOps toolchains

• Familiarity with CI/CD pipelines, Docker, Kubernetes and cloud platforms (AWS, Azure)
  

💼 How can you contribute to the team?

The Jira Developer is responsible for designing, building, customizing and administrating Atlassian Jira (Cloud/Server/Data Center) solutions to support software delivery, business processes and reporting needs. The role combines platform administration, workflow and automation design, integration development and user support to ensure Jira is performant, secure and aligned with Agile/DevOps practices.

Key responsibilities

• Design, implement and maintain Jira projects, workflows, issue types, screens, fields, permissions and notification schemes

• Build and maintain Jira automations, post-functions, listeners, and scripted behaviours (e.g., ScriptRunner) to streamline processes

• Develop integrations between Jira and other tools (Confluence, Bitbucket, Bitbucket Pipelines, Bamboo, Jenkins, ServiceNow, Slack, CI/CD, identity providers) using REST APIs, webhooks and middleware

• Create custom plugins/apps (Atlassian SDK, Java, or Forge/Connect for Cloud) when needed

• Perform migrations, upgrades and consolidation (Server → Data Center → Cloud) following best practices and data integrity checks

• Monitor and optimize Jira performance, capacity and security (indexing, JVM tuning, permissions review)

• Provide Tier 2/3 support: troubleshoot issues, investigate logs, root-cause analysis and implement fixes

• Build dashboards, reports and JQL queries to meet stakeholder needs and provide actionable insights

• Document configurations, runbooks and operational procedures; train end-users and administrators

• Work closely with Product Owners, Scrum Masters, DevOps and ITSM teams to align Jira with delivery processes and governance.