Job Description

The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.

Key Responsibilities

• Configure Jira Service Management projects, issue types, request types, and workflows.

• Build and configure the service portal and service request catalog

• Implement SLA policies, priority rules, queues, and escalation workflows.

• Configure approval workflows for service requests and identity access requests.

• Configure knowledge base integration with Confluence.

• Develop dashboards and operational reporting for service teams.

• Implement automation rules for ticket routing, notifications, and lifecycle management.

• Support platform enhancements and configuration changes during implementation.

Required Skills & Qualifications

• 3–6 years of experience configuring Jira or Jira Service Management.

• Strong experience configuring workflows, request types, screens, and custom fields.

• Experience implementing Jira automation rules and operational dashboards.

• Familiarity with ITSM processes and service management workflows.

• Experience working with Jira Cloud environments.