This is a remote position.

Jira Administration & Configuration

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  Administer and maintain Jira Cloud and/or Jira Data Center environments.
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  Configure Jira projects, issue types, custom fields, screens, schemes, and notifications.
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  Manage system settings, integrations, plugins, and automation rules.
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  Monitor system performance and troubleshoot Jira-related issues.
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  Maintain Jira governance, standards, and best practices.

Workflow & Board Setup

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  Design and configure complex Jira workflows aligned with business processes.
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  Create and manage Scrum and Kanban boards.
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  Configure backlog management, sprint planning, estimations, and reporting dashboards.
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  Customize workflows, statuses, transitions, validators, conditions, and post-functions.

User Management & Permissions

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  Manage user accounts, groups, roles, and permission schemes.
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  Configure project-level security and access controls.
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  Support SSO/LDAP/Active Directory integrations where applicable.
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  Ensure compliance with security and audit requirements.

Agile Process Support (Scrum/Kanban)

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  Support Agile teams using Scrum and Kanban methodologies.
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  Configure Agile boards, sprint settings, swimlanes, filters, and reports.
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  Work closely with Scrum Masters, Product Owners, and Development teams.
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  Provide guidance on Jira best practices for Agile delivery.

Reporting & Dashboarding

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  Create dashboards, reports, filters, and Jira queries (JQL).
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  Support executive and operational reporting requirements.
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  Develop metrics and KPIs for Agile delivery tracking.

Support & Training

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  Provide technical support and troubleshooting for Jira users.
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  Create documentation, user guides, and administration procedures.
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  Train users on Jira functionalities and best practices.

Requirements

Mandatory Skills

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  5+ years of hands-on Jira Administration experience.
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  Strong expertise in:
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    Jira Administration & Configuration
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    Workflow Design & Customization
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    Jira Boards & Agile Configuration
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    User Management & Permission Schemes
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    JQL (Jira Query Language)
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    Scrum and Kanban methodologies
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  Experience with Jira Cloud and/or Jira Data Center.
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  Strong understanding of Agile SDLC processes.
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  Experience with Jira Automation and Marketplace plugins.
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  Excellent troubleshooting and analytical skills.

Preferred Skills

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  Experience with Confluence administration.
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  Experience integrating Jira with tools such as:
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    Bitbucket
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    GitHub
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    Azure DevOps
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    ServiceNow
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    Slack/MS Teams
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  Knowledge of scripting tools (Groovy, ScriptRunner) is an asset.
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  Atlassian certifications are preferred:
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    Atlassian Certified Jira Administrator
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    ACP Certifications