We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
Jewelry Concierge, you will play a crucial role in our company's success by managing the entire custom order process. You will be responsible for accurately submitting and verifying custom orders, communicating with vendors and customers, and ensuring timely delivery.
Essential Duties
• Order Processing: Accurately submit and track custom orders from inception to completion.
• Vendor Communication: Maintain strong relationships with vendors to ensure timely delivery and quality standards.
• Customer Service: Provide exceptional customer service by addressing inquiries and resolving issues.
• Pricing and Quoting: Calculate accurate pricing and provide detailed quotes to customers.
• Quality Control: Ensure the quality and accuracy of custom orders.
• Administrative Tasks: Maintain organized records and documentation.
• Telecommunications: Respond to phone calls and inquiries during standard business hours and, occasionally, outside of regular working hours.
• Any other duties as assigned
Base pay $25-$30/hr **Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.
Don't forget, w e have many opportunities available on our other career site pages. Click here to link to our careers page!
Founded in 1995 and headquartered in Charlotte, North Carolina, Diamonds Direct offers one of the largest selections of fine jewelry and diamonds in the United States. We source from the world’s most reputable diamond hubs and follow a hands-on approach to the diamond process, ensuring that every gem we offer in our U.S. showrooms meets our high standards of quality. For our guests, this commitment means an informed purchase, backed by direct sourcing and transparency in both sales and pricing. This mission shines beyond our showrooms through the Diamonds Direct Foundation. From evening galas to educational workshops, our partnerships with local nonprofits foster meaningful change across the 30+ communities we proudly call home.
Diamonds Direct is dedicated to fostering a meaningful employment journey by building trusting, lifelong relationships rooted in pride, joy, and confidence. We empower our “Rhinos” to discover unique careers within a supportive family of like-minded professionals who share the qualities of humility, work ethic, passion, and ownership. This common vision fosters a vibrant and rewarding work environment that reflects our commitment to excellence and consistently delivers an industry-leading customer experience.
