End-to-End Process Ownership
Own complete O2C cycle:
Order Entry → Fulfillment → Shipment → Invoicing
Own complete P2P cycle:
Requisition → Purchase Order → Receipt → Voucher/Payment
Ensure smooth coordination between Sales, Procurement, Warehouse, and Finance teams
Core Functional Expertise
O2C (Sales & Distribution)
Sales Order Management
Advanced Pricing (discounts, rebates, pricing rules)
Inventory & Availability
Shipping, Billing, Returns
P2P (Procurement)
Procurement / Purchasing
Supplier & Item Master Management
PO lifecycle management
Receipt routing and matching (2-way / 3-way match)
Business Process Design & Configuration
Translate business needs into functional configurations
Configure:
Order types, line types, next status flows
Pricing schedules and adjustments
Procurement document types and approval flows
Ensure alignment with business controls and compliance
Production Support (AMS / ITIL)
Handle P1/P2 critical issues:
Orders stuck, pricing failures
PO/receipt mismatches, voucher issues
Ensure business continuity with minimal disruption
Perform RCA and implement permanent fixes
Work within ITIL / AMS model (Incident, Problem, Change Management)
Lead UAT and business validation
Required Skills (Must Have)
Strong expertise in:
Order-to-Cash (O2C)
Procure-to-Pay (P2P)
Hands-on experience in JDE functional configuration
Strong business communication and stakeholder management
Experience in ITIL / AMS support model (mandatory)
Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
For further information, visit www.birlasoft.com
