Job Description

Area(s) of responsibility

About Birlasoft:
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

Tittle: CNC Support & Maintenance

Key Responsibilities

• Management of JD Edwards daily system health check and monitoring.
• Service restart and upkeep of JD Edwards and 3rd-party systems as per defined downtimes.
• Build and deployment of packages, promotion and OMW change management.
• Setup, promotion and monitoring of JDE Orchestrations for all environments.
• Incident and RFCs resolution as per the SLAs through JDI ticketing system.
• Problem management activities involving maintenance of problem resolutions, root cause and knowledgebase.
• Deployment of development changes for Create!Form and DSI to production.
• Monitoring of performance, identification of bottlenecks and continual improvements.
• Management of identification, impact analysis and application of software updates for JD Edwards version deployed.
• Management of JD Edwards environments including refresh, creation, and modifications.
• Periodic cleanup, purge and indexing to optimize space and improve performance.