Core Responsibilities
Provide L2/L3 production support for business‑critical applications.
Handle incident, problem, and change management end-to-end.
Ensure application availability, stability, and SLA adherence.
Perform root cause analysis (RCA) and drive permanent fixes.
Prepare and deliver regular operational, weekly/monthly service reports.
Support releases, deployments, and production changes.
Work closely with stakeholders, development and infrastructure teams.
Proactively identify and work on automation and efficiency improvements.
Skills Required
Must have Production support (L2/L3) experience and well versed with Incident/change/problem/reporting/stakeholder management and ITIL framework.
Must have good monitoring and troubleshooting skills and respond quickly to production issues.
Must have excellent communication skills and would be required to work in hybrid workplace model & provide on-call support.
Must have experience with any database (preferably MongoDB) and should be able to work on ad-hoc data requests.
Required production support exposure in Java, good understanding of react JS & spring boot.
Good to have experience with Splunk, APM & ASM, Elastic.
Good to have exposure in supporting cloud based (preferably AWS) application.
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
