Job Description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE We are looking for a Software Engineer with experience in Java and MuleSoft to own backend services and platform-level engineering supporting a Case object ecosystem. This person strengthens service logic, data processing, and platform reliability alongside Salesforce Service Cloud integrations. Production troubleshooting, incident support, and on-call rotation are part of the role. WHAT YOU WILL DO - Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features. - Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer. - Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration-related issues affecting Cases and case workflows. - Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes. - Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility. - Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services. - Handle "keep-the-lights-on" injects, track open incidents, and document findings in Confluence. - Keep sprint data current, including availability, carryover, and newly assigned points. - Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner teams; and complete assigned work reliably and on schedule. MUST HAVES - 3-5 years of experience as a software engineer . - Experience with Java . - Experience with MuleSoft . - Backend software engineering experience. - Hands-on API/integration experience. - Production troubleshooting and incident support experience. - Experience with production monitoring, alert triage, and service/platform health. - Experience in diagnosing and resolving API/integration failures. - Upper-intermediate English level. NICE TO HAVES - Salesforce Service Cloud integration experience. - Enterprise integration / middleware experience. - Message-based or asynchronous integration experience. - Data processing / data transformation experience. - CI/CD and DevOps experience. - Monitoring / observability tools. PERKS AND BENEFITS - Professional growth : Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation : We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - A selection of exciting projects : Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - Flextime : Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.