Job Description

Side international Japan is looking for a Senior player support representatitive (Tier 2) who will be supporting our Client's game. In this role you will:

• Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
• Perform (JP) language translation and proofreading where necessary.
• Respond and support players issues and/or feedback via email/form from the support sites, including but not limited to account recovery, bug reports, technical issues and more.
• Business hours: 10:00-19:00
• Work Days: 5 Days/Week (Including Weekends & Public Holidays)
• Working Condition: Onsite
• Location: Yotsuya or Otsuka office

*This position is only for applicants residing in Japan with a valid working visa

Requirements

• Native-level Japanese reading and writing skills.
• Strong passion for the video game industry.
• Excellent teamwork and collaboration skills.
• Previous experience in customer service, gaming support, travel support, help desk, technical support, or other email-based contact center environments. (6 months~2 years)
• Ability to deliver exceptional customer support via email and chat.
• Ability to understand player needs from a gamer's perspective.
• Ability to analyze information accurately and resolve issues efficiently while adhering to established guidelines.

Nice to Have

• Business-level English proficiency and Japanese Proficiency (Reading and Writing)
• Strong logical thinking skills.
• Team Lead or people management experience.

Benefits

What we offer:

Who we are:

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit www.side.inc.