Job Description

AYANA Hospitality is excited to offer the position of Japanese Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relation Manager when needed
• Ensure compliance with health and quality standards

Requirements

• Fluent in Japanese (with a minimum N2 certification for Japanese speakers), and strong command of the English language
• Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-centric approach

Benefits

• Positive Working
• Great Environment
• Supportive Team Work