Job Description

• Knows the development life cycle, can gather requirements, do high level and technical design, build, unit testing (creation of test cases/test scripts and actual execution), assembly testing (creation of test cases/test scripts and actual execution), fix bugs during system, integration testing and UAT phases, deployment and Post Production support.  
• Position will require candidate to write technical support emails in response to developer’s questions about how to develop applications for smart devices. Some of these questions will be about basic procedure, some will be more technical about interacting with our API. The position will also require judgement about when to escalate developer queries to the next level of support.

• Fluent in English and Japanese. Preferably N2 but not lower than N3 in JLPT
• Very strong, effective written and oral communication skills
• 3-5 years experience in a tech support, support engineering, or development role preferred
• Knowledge of Android OS and Mac OS desired
• Hands-on development skills with J2EE, J2SE, JSP/JSP, both front-end and back-end support, JavaScript, JSON, Nodejs experience is a must
• For Front end, knows speed optimization, script concatenation and minification.  Experience in implementing responsive design.
• Knows the functions of other tools:
  • like GIT either by GUI interface or using CLI
  • or Sonarqube, Cobertura for code quality tools and test coverage, etc
• Knows test framework or automation testing
• knows how to interpret the functional design to really understand the “read between the lines” vs literally following it.
• Great attention to detail and quality
• Excellent soft skills and customer service skills are a must
• Must proactively communicate status across various teams and stakeholders, including technical and non technical partners
• A team player with a positive attitude and people skills
• Must be able to context-switch and manage multiple partners in parallel across various implementation stages
• Experience in analyses, troubleshooting, problem solving and project management
• Good command of basic internet and database technologies