Job Description

Rate of pay: £14.23 per hour*

*Upon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay.

Shift pattern: Monday to Friday 6am to 2pm (36 hours per week)

Training: 5 weeks, Monday to Friday 8am to 4pm.

Location: Onsite, based at Radar Road, Leicester with the opportunity to apply to work from home, in line with our working from home policy after a minimum of 6-9 months service (eligibility criteria applies).

The role:

Join our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. Working closely with internal teams, you’ll ensure every interaction is smooth and supportive.

This is an incredible opportunity for a fluent Japanese speaker who enjoys problem-solving and thrives in a fast-paced, collaborative environment where we never stand still.

What you’ll take on:

• Always think customer: Deliver professional support in Japanese and English across phone, email, WhatsApp and live chat, ensuring every interaction is clear and helpful.
• Make it happen: Support customers with a range of enquiries, from orders to account questions, always aiming for an effective resolution.
• Invite collaboration: Work with internal teams to investigate and resolve queries quickly, contributing to a seamless experience.
• Learn to evolve: Use our internal systems to keep accurate records, maintaining attention to detail while looking for ways to improve our processes.
• Keep it real: Build lasting relationships by being honest, showing empathy, and providing a high level of care.
• Take it on: Handle challenging conversations with a calm, professional manner to ensure every interaction remains positive.

What you'll bring:

• Fluency in Japanese: You can communicate clearly and confidently in both written and spoken Japanese.
• Strong English skills: You’ll support a diverse customer base with ease.
• Customer experience: You have previous experience in a customer-facing role or contact centre and understand what great service looks like.
• A problem-solver mindset: You have strong attention to detail and the ability to think on your feet.
• Tech savvy: You are confident using computer systems and CRM platforms, with the ability to learn new tools quickly.
• A positive approach: You are proactive, professional, and have a genuine passion for helping people.

About International:

Our international team is going through phenomenal growth, we deliver to approximately 130 countries globally with growing teams across our contact centres in Leicester, Manchester, Poland and Pune.

With a growing customer base of over 1.5 million internationally, there's never been a better time to become part of the International team.

What’s NEXT:

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!