Job Description

American Express Intgernational Card Services (ICS) is the leading provider of Corporate & SBS Card Programs, Supplier Payments Solutions and other expense management tools that help small businesses, mid-size companies and large corporations around the world manage almost all the facets of their business spending. The Intgernational Field Enablement (IFE) team is responsible for driving productivity for our Commercial Sales and Account Development Team members through training, communications, capabilities and effective go-to-market strategies.

We’re seeking a strategic and passionate Training and Performance Manager to drive exponential growth in our field productivity and success through the development and delivery of best-in-class learning and development programs in Japan that are aligned with the Sales Cycle

The Training Manager, Japan will be responsible for collaborating with Field Leaders and a variety of stakeholders from different business lines on how to best develop learning solutions and for the implementation of the learning programs in Japan that are aligned with the sales cycle. Specifically, the role will involve:

• Managing the New Hire Training for new ICS Commercial Sales / AD colleagues in Japan

• Partnering with the International Field Enablement Training Team to develop a training strategy for Tenured ICS Japan Sales / AD colleagues that is aligned with the Sales Cycle (the American Express Sales Framework) and journeys

• The management and delivery of Japan Tenured Training programs using a range of mediums such as On the Job, e-Learning, Social Networks and In-Person facilitated workshops

• Tracking the performance of new and tenured team members and using the output to recommend learning solutions or instructor-led delivery as appropriate and implementing the program roll-out

• Researching, evaluating, recommending, and assisting with the implementation of learning courses in Japan

The ideal candidate will have:

• A minimum of 5 years of experience in Commercial Sales/Account development or support roles

• Strong written and verbal communication skills in English and Japanese

• Experience partnering across many functional areas (such as Field, Marketing, Product, Risk, Operations)

• Experience designing and/or delivering training or coaching

• Fluent in English

• Strong communication (written and verbal), and influencing skills at all levels in an organisation

• Flexibility and resilience to respond to changing requirements of the business

• Experience working with both senior stakeholders and project team-level members and must be able to articulate design concepts and strategies clearly

• People Management experience

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.