Job Description

About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Key Focus:
This Role is responsible for supporting the nightly operations of janitorial teams across multiple sites across Ontario pertaining to Adhoc & Specialized Services delivery. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining strong customer relationships and managing staff performance.
Duties and Responsibilities:
Customer Relationships & Communication
• Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
• Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
• Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
• Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
• Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.

Team Supervision and Leadership

• Set expectations of Scope of Work delivery
• Supervise, train, and support Janitorial staff
• Conduct regular site visits to inspect work quality
• Schedule shifts and assign duties to ensure adequate coverage

Operational Oversight
• Collaborate with Teams to come up with action plans to improve quality and productivity
• Coordinate and monitor cleaning operations to meet customer expectations
• Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances
• Respond promptly to services issues and emergencies

Inventory & Budget Management

• Monitor and control operational budgets and costs
• Manage inventory of cleaning supplies and equipment

Internal Communication

• Participate in process improvement and internal business review meeting
• Using Salesforce to communicate to relevant departments on status of work

Recruitment, Training & Development:
• Collaborating with Talent Acquisition to support potential labour coverage
• Support training and performance management of janitorial staff

Job Requirements and Expectation
• Building strong Customer and Team relationships
• Available to address Customer and Team needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
• Ability to deal with high levels of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment.
Skills:

• Task management & Planning skills
• Communication Skills: Active listening, verbal, and written communication skills
• Conflict management & negotiation skills
• Advanced technology competency.
• Managing budgeting & costing
• Expertise in floor care and cleaning procedures is an asset
• Process and compliance driven
• Coaching and Mentoring
• Superior time management and problem-solving skills
• Ability to work independently
Education/Experience

• Minimum of 5 years’ experience in the Janitorial industry