Job Description
The Operations Manager is responsible for overseeing the daily performance and service delivery of first and second shift janitorial operations. This role provides leadership, coaching, and operational direction to supervisors and frontline employees while ensuring contractual obligations, safety standards, quality expectations, and client requirements are consistently achieved.
The ideal candidate is a proactive leader with strong operational experience, a commitment to safety, and a passion for developing teams while driving continuous improvement initiatives.
Benefits:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members
Leadership & Team Management
- Provide direct leadership, guidance, and support to supervisors and frontline employees.
- Foster a culture of accountability, safety, teamwork, and continuous improvement.
- Motivate, coach, and develop employees to maximize performance and engagement.
- Conduct performance reviews, establish clear expectations, provide coaching, and implement corrective actions when necessary.
- Support organizational change initiatives and communicate expectations effectively across all levels of the operation.
Client Relations & Service Delivery
- Build and maintain strong relationships with assigned clients and stakeholders.
- Ensure all contractual obligations and service level expectations are consistently met or exceeded.
- Identify opportunities for operational improvement and lead implementation of process enhancements.
- Respond promptly and professionally to client concerns or operational challenges.
Operational Excellence
- Manage staffing levels, schedules, and work assignments to ensure efficient service delivery.
- Monitor operational performance and adjust resources as needed to meet business and customer requirements.
- Conduct daily quality assurance inspections and ensure compliance with established quality standards.
- Perform workflow and time studies to improve productivity, optimize labor utilization, and enhance operational efficiency.
- Support special projects and other operational initiatives as assigned.
- Maintain flexibility to work varying shifts as needed to support operational coverage.
Safety & Compliance
- Promote and maintain a strong safety culture throughout the operation.
- Ensure compliance with OSHA regulations, company policies, and workplace safety procedures.
- Train and reinforce proper use of Personal Protective Equipment (PPE) and safe work practices.
- Conduct safety observations, investigations, and corrective actions as necessary.
- Ensure all employees adhere to established safety standards and regulatory requirements.
Workforce Administration
- Continuously review employee timekeeping records to ensure compliance with schedules, attendance policies, and labor requirements.
- Monitor workforce productivity and address attendance or performance concerns proactively.
- Maintain accurate documentation related to employee performance, training, and operational activities.
Required Experience
- 3 to 5 years of operations, facilities, janitorial, or related management experience.
- Minimum of 2 years of supervisory or leadership experience managing teams in a service environment.
Knowledge & Skills
- Working knowledge of OSHA safety standards and applicable regulations.
- Strong leadership skills with the ability to effectively manage and develop teams.
- Proven ability to build productive relationships with clients, employees, and stakeholders.
- Excellent verbal and written communication skills.
- Strong coaching, conflict resolution, and problem-solving abilities.
- Ability to balance multiple priorities in a fast-paced environment.
- Demonstrated organizational, planning, and time management skills.
- Strong analytical, troubleshooting, and decision-making capabilities.
- Ability to work independently and effectively under pressure.
- Adaptability and willingness to embrace operational changes and evolving business needs.
- Flexibility to adjust work schedules as necessary to support business operations.
Key Competencies
- Leadership
- Accountability
- Customer Focus
- Collaboration
- Integrity
- Operational Excellence
- Continuous Improvement
- Safety Awareness
- Communication
- Team Development
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at
www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
