Job Description

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Janitorial Operations Director


A Central Arkansas janitorial company is seeking a dedicated and experienced manager to lead janitorial operations across multiple customer sites across Central Arkansas. This role is crucial in ensuring exceptional service delivery, customer satisfaction, team leadership, and account retention. You’ll oversee staff performance, manage operational efficiency, and build strong, lasting client relationships.

Key Responsibilities

Customer Account Management & Retention

• Build and maintain strong relationships with client contacts
• Ensure all cleaning services meet high standards and are completed on schedule
• Respond quickly to customer concerns, identify service gaps, and recommend solutions
• Proactively identify and pursue account growth opportunities

Team Leadership & Development

• Hire, train, coach, and mentor supervisory and front-line staff
• Motivate teams and hold them accountable for performance, professionalism, and adherence to company standards
• Provide timely feedback and handle disciplinary actions with care and documentation

Operational Management

• Develop and execute efficient cleaning plans tailored to each site
• Manage staffing levels, scheduling, and timekeeping systems
• Monitor labor budgets and ensure operational costs align with financial goals
• Conduct routine inspections to guarantee cleanliness, safety, and quality standards
• Adjust resources and plans to address absenteeism or changing client needs

Inventory & Resource Control

• Oversee the usage, tracking, and maintenance of cleaning supplies and equipment
• Manage keys and access devices to customer buildings responsibly

Communication & Collaboration

• Maintain clear, professional communication with customers, employees, and leadership
• Keep employees informed of client needs and changes
• Support other managers with hiring, training, and new account setups
• Maintain confidentiality with client and employee records at all times

What We’re Looking For

1. Leadership & People Management
Proven ability to lead diverse teams, develop staff, and build a culture of accountability and growth.
2. Operational & Industry Expertise
Solid understanding of janitorial operations, cleaning best practices, budget management, and scheduling logistics.
3. Integrity & Professionalism
Commitment to ethical behavior, confidentiality, and upholding safety and compliance standards. Must maintain a satisfactory criminal history to work in high security buildings.
4. Communication & Customer Focus
Strong written and verbal communication skills, with a customer-first mindset and the ability to build lasting client relationships.
5. Flexibility & Qualifications

• High school diploma or GED required
• Tech-savvy with basic computer and smartphone proficiency
• Flexible availability including evenings, weekends, and holidays
• Physically able to perform and demonstrate cleaning tasks when needed

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.