Job Description

This position is responsible for giving direction, motivation, and guidance to a team of cleaners.

Schedule: Monday - Friday 10AM to 6PM

Pay rate: $16 per hour, paid weekly

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

Essential Functions

Conducts quality improvement inspections within assigned areas of responsibility

Ensures quality and satisfaction levels are meeting and/or exceeding expectations

Assures the highest quality of customer satisfaction

Assists with Training and Development

Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.

Leads and participates in a team to ensure the successful completion of assigned tasks

Responsible for the running and leadership of the shift in the absence of the Supervisor

When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

Assists the Supervisor and Shift Manager in the direction and supervision of field employees

While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities

Provides leadership and direction to team members
Provides open communication between field employees and management
Provides positive coaching to team members
Assists with the training of housekeeping staff and schedules work assignments
Assists with making daily and weekly work schedules
Oversees and performs cleaning operations in assigned building
Takes care of keys and access cards for the property
Reports damaged, broken and out of work features/items
Makes sure premises are secured at all times
Oversees and performs additional service requests (tag job) in assigned building
Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
Coordinates scheduling of cleaning crew.
Oversees quality of jobs and confirms completion with Area Manager.
Provides training to all new hires assigned to the building
Attends and participates in all meeting and training sessions involving assigned property and crew.
Completes time sheets, validates time sheet accuracy and delivers time sheets to office.
Checks supplies, equipment, and chemicals weekly.
Completes order forms completely and accurately.
Coordinates equipment usage and inventories.
Performs all tasks and duties required of your team
Miscellaneous duties as assigned

Required

• Must be 18 years of age or older
• A high school diploma, GED, or college degree is not required

Preferred

• 1 year of similar work experience
• 1 year of customer service experience