Job Description

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

Key Responsibilities and Accountabilities

Resolve basic types of customer inquiries

Provide excellent customer service to customers by:

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Solve problems systematically, using sound business judgment and following through on commitments
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Ensure the average call monitoring score meets or exceeds quality standards
• Ensure proficiency in all product lines instructed in classroom training
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
• Establish and maintain control of inbound calls using a well-organized call structure
• Special projects as required
• Perform special assignments and other duties as required.

Decision Making Authority

• Resolutions to consumer inquiries and issues following client guidelines and all rules and regulations.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Teleperformance is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. Teleperformance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Questions?

• Call our Job Hotline with questions 876-979-8061
• Visit us on Instagram: https://www.instagram.com/teleperformance_jamaica/?hl=en