Job Description

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

The position is responsible for the purchasing, replenishing and stocking of merchandise, and maintaining of visual displays.

Responsibilities:

Responsible for the handling of money, i.e., the opening of closing of the shop.

Knowledge of P.O.S. system, shipping, transfer forms and hard checks.

Must be able to stand for long periods of time, have exceptional customer service skills and sales ability.

Must meet ALL Moments of Service standards, i.e., greeting customers within 10 feet of guests, greet with a smile and a sincere welcoming, etc.

Ensure complete customer satisfaction, as well as, meeting all company and personal goals for the retail shop.

All merchandise delivered should be unpacked, folded or hung accordingly to quality standards and placed in the appropriate location by the beginning of next day.

All emptied boxes of merchandise should be broken down and taken to the trash on daily basis.

Maintaining a clean, neat and dust free shop and work area on a daily basis.

All restrooms and trashcans, both inside and outside of retail shop, should be cleaned and emptied on daily basis.

Responsible for weekly requests of cleaning or office supplies for the shop and any needed merchandise.

Knowledge of property, i.e. locations of restaurants, pool, etc. Also, knowing the daily activates for guests and their children.

Qualifications:

Previous retail experience preferred

GED or high school equivalent is preferred

Must be able to move up to 25 lbs., occasionally extend arms and hands, seize, grasp, and turn objects with hands.

Ability to stand for long periods of time

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.