IVR Lead Business Analyst-(CREQ244642)
p1c3tsts10+ years of experience as a Business Analyst, with a primary focus on
Telecom solutionsIVR systemsTelecom Back Office Operations
Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills
Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
Strong knowledge & hands-on expertise in IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI platforms.
Proficiency in creating business documentation such as BRDs, functional specs, and process flows
Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
Hands-on experience in system integration, testing, and validation for IVR and telecom systems.
Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.
Experience with BSS, billing systems, and integration platforms in the telecom sector
IN-AP-Hyderabad
Full Time
Individual Contributor
Experienced
No
04/02/2026, 9:44:33 AM
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
