Zensar Technologies

IVR Engineer

Zensar Technologies  •  Republic of India (Onsite)  •  4 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

  1. IVR Engineer

Must have skills:

  • 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
  • Proficiency in VoiceXML and other IVR development tools and frameworks.
  • Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
  • Experience with Conversational AI projects, including intent identification and LLM development.
  • Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
  • Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
  • Experience with database management (SQL, NoSQL).
  • Knowledge of telephony protocols (SIP, TDM).
  • Exposure to RPA tools, CRM systems, and customer service applications.
  • Proficiency in integrating AI solutions with RESTful APIs and external services.

Good to have skills:

  • Microsoft Co-pilot
  1. IVR Engineer

Must have skills:

  • 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
  • Proficiency in VoiceXML and other IVR development tools and frameworks.
  • Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
  • Experience with Conversational AI projects, including intent identification and LLM development.
  • Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
  • Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
  • Experience with database management (SQL, NoSQL).
  • Knowledge of telephony protocols (SIP, TDM).
  • Exposure to RPA tools, CRM systems, and customer service applications.
  • Proficiency in integrating AI solutions with RESTful APIs and external services.

Good to have skills:

  • Microsoft Co-pilot
  1. IVR Engineer

Must have skills:

  • 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
  • Proficiency in VoiceXML and other IVR development tools and frameworks.
  • Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
  • Experience with Conversational AI projects, including intent identification and LLM development.
  • Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
  • Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
  • Experience with database management (SQL, NoSQL).
  • Knowledge of telephony protocols (SIP, TDM).
  • Exposure to RPA tools, CRM systems, and customer service applications.
  • Proficiency in integrating AI solutions with RESTful APIs and external services.

Good to have skills:

  • Microsoft Co-pilot


At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Zensar Technologies

About Zensar Technologies

Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.

Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.

To know more, visit us at www.zensar.com.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pune, IN
Year Founded
2001
Social Media