Zensar Technologies

IVR Engineer

Zensar Technologies  •  Republic of India (Onsite)  •  1 hour ago
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Job Description

  1. IVR Engineer

Must have skills:

  • 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
  • Proficiency in VoiceXML and other IVR development tools and frameworks.
  • Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
  • Experience with Conversational AI projects, including intent identification and LLM development.
  • Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
  • Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
  • Experience with database management (SQL, NoSQL).
  • Knowledge of telephony protocols (SIP, TDM).
  • Exposure to RPA tools, CRM systems, and customer service applications.
  • Proficiency in integrating AI solutions with RESTful APIs and external services.

Good to have skills:

  • Microsoft Co-pilot
Zensar Technologies

About Zensar Technologies

Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.

Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.

To know more, visit us at www.zensar.com.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pune, IN
Year Founded
2001
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