Job Description

IVR Developer with API Development & Cloud

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

What you bring:

• 5-10yrs technical expertise in IVR systems and platforms (e.g., Microsoft Co-pilot, Nuance NDF/Mix, Google Dialogflow, AWS Lex, Genesys, Avaya, Cisco).
• Proficiency in VoiceXML and other IVR development tools and frameworks.
• Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
• Experience with Conversational AI projects, including intent identification and LLM development.
• Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
• Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
• Experience with database management (SQL, NoSQL).
• Knowledge of telephony protocols (SIP, TDM).
• Exposure to RPA tools, CRM systems, and customer service applications.
• Proficiency in integrating AI solutions with RESTful APIs and external services.

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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